“Filthy windows therefore couldn't really see the views promoted in the advert for the property.”
Raised issue-not resolved.(Text to say window cleaner would come but certainly did not).
Shower poured water all over ensuite floor so we had to use different shower all week.Raised issue - not resolved.
Went to toast bread too tall for toaster - filthy grill pan.Not spending more time on holiday after paying a lot to scrub burned cheese etc off metal.Raised issue-not resolved.
Shower heads-thick with black mould & yellow/orange mould.Raised issue-not resolved.
Spent time on arrival trying to hoover the crumbs & wipe milk/yog/porridge stains/lumps etc from the kitchen chairs.Hoover poured out dust clouds & didn't suction.Spent time emptying & clearing pipes etc.Raised issue-different hoover sent around.This hoover even more blocked/clogged inc the entire base!Gave up then because no point trying to raise when it won't be dealt with.
Found hair dryer on last day in cupboard underneath pegs etc in utility. Utility had no taps or sink.
Outside back-how is this area 'stunning'?Filthy patio set covered in many stains & dog urine pretty much all over.Bare concrete & weed filled brick paving.Large stones around area from back door to 'patio area' which the dogs struggled to walk on.(No outside tap or hose to wash down dogs paws etc or to try to clean off patio furniture). View to back-piles of brick & rubble.
Outside light at front-bulb on way out so flashes all night. Loose cobbles out front, trip/fall hazard!
Kitchen bin,cleaned it because it was dirty & smelled.Still rusting & looks unhygienic.
One arm chair has visible arc of stain which was possibly urine?Lump of dog poo on cushion on sofa (I washed cushion covers).Back of one arm chair just comes off in your hand!
No mop-kitchen floor especially is absolutely filthy.That needs mopping each time guests leave especially as dogs are present & carry viruses & parasites!
One awful towel left for week stay for kitchen.Had hole/threadbare & spread fluff on everything.
Every kitchen cupboard had one spray mark on & the signs it had been spread slightly across but not cleaned.
One kitchen knife-broken tip.
Yet again another holiday home with filthy cutlery/kitchen drawers.I did organise & clean this one because it was so bad.Noone wants to reach for a utensil & find a pubic hair,dust & mouldy crumbs!
Nowhere to put anything like toothpaste,brushes,flannel,items in the showers etc.
Slow draining plug holes in showers & bathroom baisins-these need unclogging by hand & then running through with cleaner.We couldn't stomach doing that as they were revolting esp top bedroom ensuite. Mould in every shower cubicle & shower head but not as bad as the lumps of black which came out of the 1st ensuite hand held shower.
Mats for wiping feet in hall-ive seen more substantial face flannels! All curled up around edges so theyre trip hazard & they move around so they're also a slip hazard! Rug in 2nd bedroom downstairs-curled up & trip hazard on way back from ensuite.My ALN son tripped on this every day.
Filthy marks around bathroom basins & kitchen sink as paint coming away due to zero tiles.
1st bedroom ensuite-black flies attracted to the mould in the wooden skirts & wet walls & flooring due to the shower leak which, based on the look of that sealant around shower,has been an issue for a very long time.Skirting either side of shower is blown & no amount of reed diffusers can mask the smell of damp/mould.
Bed sheets don't fit the beds?! Came off multiple times a night,struggle to put them on, repeat ad infinitum.
One of my absolute pet hates - yellow stained pillows which smell like old dribble & other people's heads! Not many pillows had protectors on either.It is disgusting to lay your head down on a bed & smell the smells especially as this is supposed to be a luxury accommodation & it looks like the pillows are the thin,yellow,stained & smelly ones people throw out! Unacceptable.
Wooden stairs thankfully they're so sticky with dirt/grime they are safer than if they were cleaned.
Placemats filthy with old food,I spent a good half hour cleaning them but theyre like plastic covered cardboard so had to be careful.
Lounge tv broken or damaged or faulty as top left corner is pixilated.
I do not understand why people are so impressed by some 'free' biscuits & fizzy wine on arrival as opposed to looking at what they are actually paying for? I also cannot understand how several of the issues haven't been addressed & resolved especially the 1st bedroom shower?! What have other guests done?!Guests pay for ensuite, not to walk around and use another bedroom's ensuite.
I doubt any issues raised here will be resolved because typically people don't complain & feedback is only accepted if it is the vacuous,praising sort which raves about free biscuits & how 'stunning' things look as opposed to genuine feedback about genuine issues. Yet another style over substance property which is already starting to look unkempt, cannot keep up with the wear & tear of holiday let stays & needs a very good clean, maintenance carried out, drains cleaned, new bedding purchased, new pillows brought in & pillow & duvet protectors used, tiling put around key 'wet areas', bin replaced, hoover cleaned especially filters, mop brought to property, plumbing put into utility for taps & sink, mats changed to rubber backed/non slip, kitchen drawers cleaned & utensils & cutlery looked at & broken ones swapped out.
Positives-comfortable beds! Comfortable kitchen chairs.
Thank you for your detailed review.
We appreciate you taking the time to share your experience, and while we regret that the property didn’t meet your expectations, your feedback has been noted and acted upon.
Several of the issues you raised—such as the shower leak, cleaning standards, and equipment condition—have already been addressed. A new TV has been installed, the window cleaner has attended, and we’ve taken up concerns with our cleaning and maintenance teams. Some aspects of the property, such as the land behind, are not under our ownership, but we are reviewing how these are presented to ensure clarity.
We understand that not every guest will have the same experience, and while many enjoy the comfort and amenities offered, we recognise there’s room for improvement. Your comments have helped us identify areas that need attention, and we’re making changes accordingly.
Thank you again for your feedback
Property Owner