“Property was described as having a DVD player, it did not have one.”
I had brought my favourite films to watch with my family to celebrate my birthday with a fun movie night, sadly this was completely ruined due to inaccuracy of the description. Despite being described as supplying linen and towels, no bath mats were supplied. There was not even half a pint of milk included as a gesture, the ability to make a cup of tea would have been very welcome after a journey in horrendous weather. This is the first self catering property we have stayed in out of many that has not included such a meagre offering. The music from the folk group practice night on Saturday was dreadfully loud, appearing to come from the apartment above the Spyglass, the banging from the clog dancing vibrated through the entire upper floor to the extent that the doors and windows vibrated and made me physically ill with a pounding headache. The lack of a blind to the downstairs bedroom window made for very early mornings due to the light pouring in. The rumbling from the bridge as cars went over it can be clearly heard throughout the night and was a constant sleep disturber. The lack of anywhere in the street outside to pause momentarily to unload any luggage was just ridiculous and mean’t a very long uphill struggle with our luggage from the car park on the harbour.
- Mrs Linton, November 2018
Many thanks for your feedback, we have fed your comments back to the owner in order to maintain our property standards. Your views are as valued as your initial booking so that we can keep providing the best UK holiday experience.
Your points will also be reviewed to ensure that our property descriptions are accurate and not misleading.
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