“Stayed here for one week, mixed points about this cottage.”
Great location, a small convenience store just down the road, pub just a bit further, dog walks from the front door. Only minutes from Bude.
Very peaceful and quiet during the day and incredibly quiet at night.
Good bathroom with a great shower.
Good TV setup
Distinct musty dog smell mixed with damp on ground floor, found it best to open the windows to allow fresh air in otherwise after a while I could feel it on my lungs, it affected my partner much worse.
Poor cleaning of living room wood floor area, it was vacuumed however the floor was dirty.
Poor cleaning of carpet area, looks like it had been done in a hurry and there was dog hair and bits in many places. Ideally the carpet needs steam cleaning or replacing.
There was dog hairs in the bed, although the sheets were clean and fresh the hairs must have transferred from somewhere.
Decking area and furniture at rear needs serious attention, decking is green and rotted in places.
Poor lighting in bathroom.
The outside glass of the windows hasn’t been cleaned in a long time. They are filthy.
Poor quality mattresses on beds.
I did call the property care taker twice the day after my arrival…. No answer and no call back.
Overall there is a lack of care and attention that the property requires, it’s a shame because it’s actually really quaint with character.
Thank you for taking the time to provide feedback. We have picked up with
the housekeeper on the cleaning points noted and they have assured us they
will be on it in future. I queried the lack of return of calls and they
could not find any record of missed calls during your stay.
The carpet was replaced within the last 18 months and the lino in
kitchen/bathroom replaced this year.
The decking had been cleaned the week before you arrived.
With regards to the dog hairs, the last dogs to be staying at the house
were my own, 3 weeks before your stay. My dogs are not allowed and are
trained not to go upstairs in any dwelling. We also hire in linen so that
changes each stay, so I am completely stumped as to how dog hair got in
your beds. I believe you had your dogs with you during your stay so perhaps
that would have been the transfer?
We have always received positive feedback on our IKEA furniture/mattresses
all-around 4 years old.
We have instructed the cleaners to address the windows this week.