“We love Southern Halt and would visit again but 3 Horizon View is very tired & worn.”
We wouldn't book this property again.
One of the sofa's has a very old, musty smell to it and looks so uninviting and it was uncomfortable.
The bed had a throw on it which I had to wash and dry as this all smelt old & musty. Like it had never been washed. Once it was dry this was used to cover the sofa.
The bedding had a few marks on it and we couldn't sleep due to the smell of bleach being so strong.
There where no instructions (that I could see) for the dishwasher so we was unsure of which setting to use for the quickest wash.
The sky light blind in the master bedroom wouldn't stay shut and would open on its own at all hours. That skylight also leaked meaning we heard dripping throughout the night. The skylight is moldy as are the curtains in the living room.
The hoover was useless, not much suction and the end wouldn't stay on. Broken door in the hall to the cupboard, kept opening despite us using the inside lock.
The hot tub and surrounding outside areas are amazing and it's a beautiful place. Would 100% book again but will chose a better more suited lodge.
Thank you so much for leaving us your feedback Kayla. I really do hope that despite the negative items you have mentioned, you were still able to enjoy your holiday and I am very pleased to hear that you will be back to stay with us again in the future. We have been working through a refurbishment programme to update our lodges and ensure they are fresh and to a high standard. We will pass on your suggestions and feedback to the owner, so improvements can be made, where needed. Thank you again and we can't wait to see you soon.
Sally, Guest Services, Charteroak
Property Owner
