“We had difficulty finding the property as directions failed to mention that the pub had been knocked down and was a building site.”
One of main reasons for booking was easy access to a pub. The location is not within easy walk of any amenities except the beach, which is superb. Overall experience was not 4 ticks as rated by agent as the property needs a thorough deep clean.
On arrival, parking is tight, as what are two spaces to the front of property could possibly facilitate 2 smart cars and not people carriers. On entrance to property the hall mirror was not clean which then left to further inspection of property.
Lounge, good open space area, bright and airy, stair case leading to first floor housed mops, high chair, buckets, vacuum cleaner etc., did not add to what should have been a relaxing environment as it was constantly in your face. Walls and lighting were dusty!, under TV unit needed clean and under chairs has not seen a clean in a while. Otherwise there were enough chairs to sit on for 6 people and tables to place own belongings. Be mindful when booking the property that network coverage is bad and could not use own mobile network. This however was not an issue as there is a telephone in the property.
Kitchen, overall cleanliness OK to the eye, however went to use washing machine and inside door full of mould, donned gloves and ran cloth round rubber seal and the amount of crud that came off the seal left me feeling ill, this appliance is not fit to clean clothes. The dishwasher also needs addressing and the water jets are full of mould, begs to say how clean the plates etc. would be when put through a cycle. The plinth under these appliances is ill fitted and came away when opening cupboard doors. The kitchen is of a good size and every conceive utensil is to hand, which was great.
Master bedroom, bed very soft, some sort foam/sponge topper on the mattress and there was a stain on the duvet. The en-suite needs a good clean as there was dust on the tiles, mirror inadequately cleaned, and mould around shower door, but at first glance appeared ok.
General cleanliness need attention as window/external doors edging/close points were full of black crud/rust and did not leave a good impression
Outdoors, not neat as some outdoor equipment strewn into a corner, hazard if a child went out and tripped over. Outside light not working.
There are plenty of leaflets within the property for occupants to peruse and plan excursions and the location is quiet. Building works did not hinder or interrupt our stay.
It is a pity the hygiene of the property did not me with our expectations and would have expected a higher standard since the Covid-19 outbreak. There are signs all over the property asking holiday makers to remove bedding, towels and clean plates etc. but this should reflected in the presentation of the property from the offset
I’m so sorry you found the house cleaned to a poor standard. I was paying the cleaner £42.50 an hour so expected better. She has now been replaced and I’m hopeful that it will be spotless in future. The whole kitchen has been ripped out and replaced. An understairs cupboard has now been built to hide the vacuum cleaner and high chair.
Property Owner
