“Nice, small cottage though let down terribly by standard of cleanliness”
We arrived at The Pippin late Friday night after an 11 hour journey ...
We arrived at The Pippin late Friday night after an 11 hour journey.
The cottage itself is nice but the housekeeping has a lot to be desired.
To start with, the cottage had not been hoovered throughout, there was accumulation of grass, mud, pieces of dirt all over the floor and rugs, I had to hoover through, even though it was 10pm.
There was sticky marks dotted over the wood flooring, where no mopping had been carried out (I drew the line at mopping myself so lived with it).
Three logs had been left for use in the log burner.......we were scheduled to stay 7 nights. The logs ran out after two nights. There was no contact details left how to request more.
The beds were stripped and left unmade, with no bedding sheets or duvet cover provision. Luckily I had brought my own, already made up bedding, otherwise this would have been a real issue.
No clean towels had been provided.
Dirty towels and stripped bedding from the last guests had been left in a black bin liner and piled on the bathroom floor - definitely not welcome. We had to bag up and, not wanting somebody else’s dirty linen lying around (especially with Covid-19) had to secure the bags and were left with no option but to leave the bags in the rear garden until we were due to leave.
The fridge was dirty and we had to wash through before we felt comfortable using.
The top of the toaster was smothered with old breadcrumbs as well as an accumulation inside.
Some cutlery was dirty and cups in the cupboard had old tea/coffee stains. All had to be washed before we felt comfortable using.
The two sofas are uncomfortable and we as we were not convinced on the cleanliness of the throws over the sofas, placed clean throws we had brought for the dog over the existing throws.
Before our arrival date at The Pippin, I emailed the holiday rental company for assurances the cottage will be cleaned. My email was sent following negative reviews from previous guests where concerns had been raised regarding the level of cottage cleanliness. My email was unanswered.
On a positive, the rear garden is nicely maintained and secure, which is a must for any dog owner.
Based on this experience, we would not consider returning to The Pippin and will not be using or recommending Cornish Cottage Holidays or Sykes.