“On entering the property we were struck by the damp, fousty smell.”
The runner rug placed from the door to the kitchen area had a permanent crease in it which would not lie flat, causing a trip hazard for everyone walking in. The listing stated that the cottage sleeps six, whilst we could sleep the six of us, there were only four chairs around the dining table with no others available in the property. The kitchen cupboards are full of tatty crockery which was of no use to us (I don't need pretty tea sets and serving dishes on holiday) I had to move things ...
The runner rug placed from the door to the kitchen area had a permanent crease in it which would not lie flat, causing a trip hazard for everyone walking in. The listing stated that the cottage sleeps six, whilst we could sleep the six of us, there were only four chairs around the dining table with no others available in the property. The kitchen cupboards are full of tatty crockery which was of no use to us (I don't need pretty tea sets and serving dishes on holiday) I had to move things around to make room to put food. Despite there being lots of useless crockery there were sufficient number of plates, however there were only 5 cereal bowls. Plenty of mugs are provided but if you want to drink water you have to use either the 3 pint glasses or 5 wine glasses (other glassware available but all fancy wine glass style). There were no suitable glasses for children. The fridge is a narrow larder fridge not a fridge freezer as advertised, if like us, you are living with allergies and can't eat out it means you cannot shop for the week.
The property was very cold during our October stay. The electric fan heater in the living area downstairs heated that area but other than a heated towel rail there was no heating upstairs. The double bed was damp due to condensation dripping from the velux window all day despite leaving the vents open. The whole property was vvery dusty and looked like it needed a good deep clean. The kitchen cupboard doors are hanging off their hinges and the toilet flush kept getting stuck on. The Henry hoover let off a terrible smell of rotting fish.
There is also no DVD player as stated.
On the plus side, the Kenegie Manor site is lovely and well sited for visiting the penzance area.
Thank you for your feedback this has enabled us to makes some changes and address the issues mentioned. Due to a very busy season of bookings we were unable to visit the property to update and replace items until the site closed in November. Please note changes made: the runner has been replaced on entry and is crease free, crockery and glasses have been replaced, there are now 6 chairs. We did not find any cupboard doors hanging off their hinges, but have refreshed paintwork, replaced the cooker and hoover and updated the furniture. Upstairs, there are new mattresses and 2 extra heaters available and the bathroom has been refreshed. Our original cleaners ceased trading due to Covid-19 just before the start of the 2021 season, Kenegie Manor Estate now manage our changeover cleaning and will always be happy to help if there is a problem. Property Owner
