“All decals for oven and hob are missing and have been for over a year - owner dismissive.”
Very low ceilings and doorways - i am 5’7 and hit head if wearing trainers. No wifi or internet for 4 days - owner lied about reason for no wifi and from guest book and cleaner it was known problem before arrival and no internet meant no tv as a smart TV. Shower drain was blocked and i had to clean, freezer totally frozen up so unable to function - needs to be completely defrosted, 2 slice toaster for cottage for 7- we were not expected so had to wait in for cleaner to return first day with arrival pack (no toilet roll on arrival) and then left having to spend holiday time supervising BT technician for a few hours after multiple phonecalls - spoilt first 4 days of holiday but given £75(10%) compensation for a weeks holiday or told to take owner to small claims court. No idea when covers over seats were last washed and changed. Shame as this house has a wonderful historic feel and comfy beds and such potential - shame owner does not consider his customers
Thank you for saying that the cottage has a wonderful historic feel and comfy beds. We love it there, so any positive comment is really appreciated. We are obviously very sorry that other aspects of Sunnyvale did not work for you. We genuinely take all comments seriously and try to improve - so thanks for taking the time to offer your feedback.
1.decals oven and hob: as you say, we are aware of this and the cooker is being replaced shortly. Having said that, it takes less than a minute to work out which knob works which hob and that is why we are waiting until the end of the summer.
2.Low ceilings: yes,it is a 300 year old cottage.
3. Wi-Fi: as soon as we were aware of a problem we contacted BT the provider who sent an engineer as soon as possible. It turned out that there was a fault on the line and no one, but BT, could have known that. There was no misleading and there was no alternative but to engage the BT Engineer who fixed the problem. We arranged for a neighbour to meet the BT Engineer at Sunnyvale so there was no need to spend time supervising. Yes, we offered compensation for the lack of Wi Fi having discussed with Sykes, but there was no other remedy discussed.
4. Shower, freezer, toaster, welcome pack: the toaster was replaced; the freezer was dethawed on the same day when notified; the welcome pack came an hour late, for which apologies and PURE were unaware of a problem with the shower drain.
Property Owner
