“The house has a mold problem!”
2 out of 3 bedrooms have black mold in the corners and the window reveal, the blinds are black with mold, it smells very strongly of mold. The bathroom is also infested. The house is not habitable, we moved out after 1 night, although we booked a week, because it was unreasonable for our children to live there. The owner denies everything, although we sent sufficient photos of the mold infestation and claimed that it was not mold, but “something else” (without further explanation). We offered to pay at least 50% of the accommodation price, which is generous, because the house should not have been rented out in this condition. She refused even that . A big disappointment for us. Our annual vacation, which we were really looking forward to, fell through. Absolutely no recommendation!
Apart from the mold, a nice house. But what use is that? The residential area is pretty run down.
Thank you for your feedback. After reviewing the images, we believe the issue was surface mildew, not mold. This can occur when windows aren’t opened for ventilation, especially in coastal homes.
We’re sorry you left before giving us the chance to address it. Had we been informed, we would have arranged a prompt clean. The property continues to receive positive reviews and is well-regarded by other guests.
We understand your disappointment, but we stand by the quality of the accommodation and our response.
Warm regards,
The Cornish Cottage Holidays Team
Property Owner