“Beautiful new apartment, 2 minute walk round to the harbour perfect location in the town, it had been well cleaned but a few things stood out like in the drawers in the bathroom and bedroom there were some hairs and fluff left from previous guests.”
In the bathroom there was no soap on the sink, which considering covid I would of thought there should be as soap in the shower room sink. The bed was ok but heavy noisey mattress protector and duvet, also pillows were so new and big they made your head sit up, we ended up not using them. It was disappointing that in the handbook it said there should be tea, coffee, milk when you arrive, but nothing, we arrived late on the Saturday and then Sunday morning the shop hadn’t had milk delivery so we had to wait to go out on the Sunday to get a morning drink. We booked the week before our stay, had the confirmation email from Sykes saying we could check in from 3 and depart by 10, then we messaged the lady about the key collection and within 5 days it had then changed from check in at 5 and depart by 9. That should of been in the confirmation email in the first place. These are all small picky things, overall we had a lovely stay but if these were corrected it would have been perfect.
Thank you for your feedback and are delighted you had a lovely time. Our apartments are cleaned to a very high standard and we can only
apologise profusely if you discovered a drawer had hair and fluff. Your comments have been passed over to our very excellent cleaning manager. All our bedding are 5* products and classed as luxury hotel standard,
the pillows are of a medium firmness and as this comes down to personal preference we are sorry that on this occasion they were not suitable for
you. Due to the ever changing regulations around COVID-19 we are sorry if some last minute changes had to be put in place. With regards hand soaps these have been replaced with handwash dispensers and our handbooks, which are left in the apartments had not been updated, so again we are sorry that upon your arrival you were disappointed to read that tea, coffee and milk should have been left. Until further notice
we have been advised not to leave such items in the apartments.
All check in times are now 5pm and out check out 9am, these changes had to be put in place for deep cleaning of the apartments. We are glad that you were notified of these changes albeit 5 days before your arrival.
We hope you will visit us again.
Property Owner
