“The wi-fi connection was intermittent and dropped-out several times a day thus necessitating reconnecting and the remote controller for the tv/dvd did not function on some dvd operations such as ejecting, fast-forwarding etc.”
The controller appeared to be a generic, all-in-one device and not specific to the actual make of the TV set.
The boiler showed a “reset” red light on three occasions - it did start-up again once we had pressed the appropriate button.
The lid on the hot-tub which is hinged in the middle would only open on one half; the remaining half was extremely heavy and we were not able to raise it so as to access the whole of the hot-tub area. We understand the lid was sodden with water which made it extra heavy.
These issues were raised with the local house-keeper who helped as far as she could and asked us to raise the issues via a “please fix this”card to be left in the outside letter-box; we did this re the hot-tub cover but did not receive any acknowledgment from the owners.
Although these are relatively minor annoyances we had not experienced any such issues on our first stay at the cottage some two and a half years ago and were disappointed to encounter them this time. We were impressed by the cleanliness of the cottage in general due to the efforts of Lou and her team especially so during this pandemic time and thank the local staff for their thoroughness.
- Mrs Young, September 2020
Thank you for taking the time to leave this feedback, we take this very seriously and are sorry to hear that you experienced some minor issues. With regard to the WiFi, this is a high-quality installation to ensure good coverage and a strong reception throughout our properties. It is managed and overseen by our IT consultants both by way of visits and remotely. We have since checked this and found no problems and have had no other complaints.
The hot tub cover is relatively new and we provide instructions regarding use. It may be that that you tried to lift the cover incorrectly, as it has been checked and subsequent guests have not problems.
The TV and DVD are one and the same and the remote control is the original for the unit. It simply necessitated a change of batteries which Lou did as soon as she was made aware, there have been no difficulties since.
In terms of the boiler, as soon as we were made aware, we called out our heating engineer. He did not find any issues and again, there have been no ongoing problems.
We are pleased to hear that you were impressed by the cleanliness of the cottage and the efforts of Lou and her team, we all do our best to ensure that our guests enjoy their stay at Godrevy Cottage.
Owner relations
