“Unfortunately, we haven’t had a good stay at 4 Tree Tops at all.”
We’ve been to Stonerush Valley on 2 previous occasions and always enjoyed the experience, but we won’t be coming back again after this one. From Tuesday afternoon through to Thursday afternoon it feels like all we’ve heard is the sound of strimmers and leaf blowers outside during the day. It’s been pretty constant. We were happy to let it slide on the first afternoon as appreciate that they need to maintain the grounds, but they have been at it during the day for 3 days, and the noise levels are a bit ridiculous. We were actually put off sitting in the hot tub on Wednesday afternoon because of the level of noise. We did bring up the noise issues with the site through emails on 2 occasions during our stay, but we didn’t get any resolution - they didn’t offer any apology and they just insisted that they have a lot of ground to maintain. Completely understand this, but the length of time the work was going on for as well as the noise it was creating was too much. To make matters worse, we were then woken on Friday morning by noise from a gas truck outside the lodge - again, can understand that that gas stores need to be refilled, but why do this early on a Friday morning right outside the lodge!?
Other minor issues - there is an unpleasant smell coming from the main bedroom en-suite and there is what appears to be black mould growing in this bathroom. Also, the meal we had at the on-site restaurant wasn’t as good as we’ve had previously, which is a shame because the food was always really nice. It wasn’t bad by any means, just not up to the level we’ve had in previous years.
We’re actually leaving a day earlier than our checkout date given the above as we’re just feeling a bit fed up of the experience and the lack of customer care we’ve received. I don’t see how Sykes can say this lodge offers the ultimate escape to tranquility given the experience we’ve had.
- Christopher, October 2022
I am so sorry to hear that you didn't enjoy your stay at 4 Tree Tops and you had several issues, causing you to cut short your holiday with us.
We took over the ownership of Stonerush Lakes at the end of October last year and since that time have made several extensive changes to the resort and the way in which it is run.
Our restaurant, bar and reception have just completed a full refurbishment and the owners of the lodge itself have made sure that all issues within the lodge have been rectified.
Unfortunately our gas tanks do require filling and we have minimal control over the time of day this is done, but we have been in touch with the company who supply our gas to request that they come later in the day, so they do not disturb our guests early in the morning.
I really do hope that you will come back and stay with us again, as we feel that you would see a vast difference in the site and we would love you to experience the very lovely changes we have made to the facilities on offer.
Sally, Guest Services, Charteroak
Property Owner
