“The house overall is ok.”
Attention to the cleanliness needs to be looked into. There were hairs everywhere from the long ones on the skirting in the bathroom to carpets and body hair on the bathroom sink! The bathroom was very dirty, there is black mould around the bath/sealant, which looks very bad. Red looking dirt on the tiles near the taps. The sink waste plug surrounding was dirty. Overall the upstairs bathroom was a big let down and needs revamping. The trays in the kitchen oven were dirty and greasy. There were ...
Attention to the cleanliness needs to be looked into. There were hairs everywhere from the long ones on the skirting in the bathroom to carpets and body hair on the bathroom sink! The bathroom was very dirty, there is black mould around the bath/sealant, which looks very bad. Red looking dirt on the tiles near the taps. The sink waste plug surrounding was dirty. Overall the upstairs bathroom was a big let down and needs revamping. The trays in the kitchen oven were dirty and greasy. There were covers on the very uncomfortable sofas that didn’t fit and slid down/moved constantly, they were very annoying. The hot water was only on for the first night, we had to keep putting the emersion on and wait many hours to get a shower that wasn’t freezing. Finally, I contacted the company to ask about Christmas decoration, as it was Christmas. I was told it would be decorated, however, a 2ft tree with 5 strange and random decorations, 2 cushion covers and a sellotaped ‘Merry Christmas’ sign on the mirror was an extremely poor show. I felt very let down by this especially as I had said I was willing to take my own, I was just clarifying as most places I’ve rented like to decorate themselves. Until now, I’ve always been very happy with the decoration in other places we’ve rented. Whilst I understand it’s a dog friendly place, which is great, the cleaning and attention to detail could be so much better. I won’t be returning unfortunately.
I am very sorry to hear you didn't enjoy your stay at Manuka. I haven't had any complaints regarding the cleanliness from the cleaners side of things, although they do not always check the trays in the oven. You would expect the previous visitors have the same standards as yourself? We have only had the cottage for just over 2 years and are in the process of upgrading it. The bathroom will be seen to this year.
I do agree with you regarding the covers on the sofas but they are removable and again this is something I need to look into as it is a dog friendly cottage.
The hot water was found to be a faulty thermostat and needed a plumber, so should have been reported, this problem was eradicated straight away once we were informed by the next letting.
Contact numbers for any problems or advise you may have are in the visitors book.
I am so sorry regarding the Christmas tree and decorations, the tree was a little small. We have never been asked for Christmas decorations before and it was a struggle purchasing Christmas items so late in the year. We now have a really nice much larger spruce with all the trimmings for this year. Thank you for your feedback and I hope you will reconsider visiting again.
Property Owner