Carines Barns - Pen

Thank you for taking the time to leave your feedback. Whilst I’m pleased you enjoyed the location, I’m sorry that parts of your stay didn’t meet your expectations. I would, however, like to clarify a few points for future guests: The BBQ was in full working order and it was used by yourselves during your stay! The double hammock had been taken out of use after it was damaged by a previous guest and was secured while awaiting collection. Unfortunately, it wasn’t removed until the day after your departure, and I apologise if this detracted from your experience. The downstairs room is described in the listing as a snug with a sofa bed rather than a traditional bedroom. The sofa bed is fitted with the same luxury mattress used throughout the property. Likewise, the downstairs bathroom is not described as an en-suite but as a separate bathroom located just across the hallway, complete with a walk-in shower, basin, heated towel rail and WC. After your departure, we found that the centre support strut on the sofa bed had been moved out of position, which caused the bed to dip in the middle. Once it was returned to its correct position, the bed was perfectly comfortable again. I’m sorry this affected your daughter’s comfort during your stay. I’m also sorry you noticed spiders and cobwebs. The property was thoroughly cleaned before your arrival and confirmed to be cobweb-free on the morning of check-in. As a converted barn set within over 75 acres of Cornish countryside, and with guests naturally enjoying the fresh air by opening doors and windows, the occasional spider or cobweb can appear surprisingly quickly despite our housekeeping team’s best efforts. Regarding the hot tub, both I and our maintenance colleague asked during your stay whether you would like it serviced, and you declined. Had we known you had concerns about the chlorine levels, we would have been happy to replenish the tablets immediately. We also use an alkalinity reducer, which slows the rate at which the chlorine dissolves, so the two tablets provided would normally be more than sufficient for a 10-day stay in a 1,200-litre hot tub. What I’m most disappointed by is that none of these concerns were raised with either me, our maintenance colleague, or Gold Star Property Management during your stay. Had you mentioned the sofa bed, the spiders, the cobwebs or the hot tub, we could have resolved every one of these issues very quickly, allowing you to enjoy the remainder of your holiday. We genuinely want all of our guests to have the best possible experience, and we are always happy to help whenever something isn’t quite right. Thank you again for your feedback, and I wish you all the best for the future.

Thank you so much for your lovely review. I’m delighted you enjoyed your stay and found the barn so comfortable, clean, and well equipped. It’s especially wonderful to hear you loved the beds and the interior styling. Your kind comments really mean a lot, and we’d be absolutely delighted to welcome you back again in the future. Kind regards Sarah

Thank you so much for your wonderful review. I’m delighted you had such a superb week staying with us. It’s lovely to hear the courtesy call, directions, and check-in information helped make your arrival smooth and welcoming. I’m especially pleased you found the property spotless, well maintained, and fully equipped with everything you needed for your stay. Your kind comments really do mean a lot to us. Thank you again for your recommendation, and we would be absolutely delighted to welcome you back in the future. Kind regards Sarah

Hi Jenni Thank you so much for your lovely review and for choosing to stay at Carines Barns again. I’m delighted you had another fabulous and relaxing week, and that your birthday celebration in Pen was so special. Thank you as well for your kind words about myself and the team — it really does mean a lot. We’re all very much looking forward to welcoming you and the family back to Wesley Barn in October. Best wishes Sarah x

Thank you so much for your wonderful review. I’m absolutely delighted you had such an amazing stay at Carines Barns and that you enjoyed all the little touches throughout the Barn. It’s lovely to hear you found everything comfortable, luxurious, and well equipped, from the soft linen and cosy beds to the robes and separate hot tub towels. I’m especially pleased the barn was spotless and that you found the location so convenient for exploring Cornwall, with easy access to Newquay, Padstow, and The Lost Gardens of Heligan. It’s wonderful to hear the children loved the hot tub too. Thank you again for your kind comments — they truly mean a lot — and we would be absolutely delighted to welcome you back again soon. Kind regards Sarah

Thank you for your lovely review. I’m so pleased you found the cottage comfortable and well situated for exploring the area. It’s wonderful to hear you had everything you needed for a real home-from-home stay. Thank you again for choosing to stay here, and you would be very welcome back anytime. Kind regards Sarah

Thank you so much for your wonderful review — we’re thrilled you enjoyed your stay. We’re delighted to hear how much you appreciated the high standard of the house and the comfort of the beds, as well as the little details like the robes and quality linen and towels. It’s great to know you enjoyed the hot tub. So pleased the location worked well for you, with so many beautiful beaches nearby. It was a pleasure hosting you, and we’d absolutely love to welcome you back again.

Thank you for your feedback. I’m sorry to hear the legs on the sofa bed in the downstairs bedroom were folding in — I made sure this was sorted immediately. I’m glad to hear that everything else was as described and that the small double bed in the downstairs room suited your stay. Thank you again for letting me know, and I appreciate you taking the time to review. Kind regards Sarah

Thank you so much for your lovely review! I’m delighted to hear you found the cottage cozy, the beds comfortable, and the hot tub nice and warm. It’s great that the location worked well for exploring the Newquay and Crantock beaches. I agree — the Smuggler’s Den is a great pub for dogs and humans! We are quite spoilt by the number of great dog-friendly pubs nearby. I’m really glad I could help with your queries, and it was a pleasure having you stay. Thank you again, and hope to welcome you back soon. Kind regards Sarah

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay at Pen and found the accommodation spacious, comfortable, and filled with those little touches that make a visit special. It’s lovely to know your dog felt happy and settled too. We’re glad the quiet location worked well for you and that you got to enjoy the beautiful, dog-friendly beaches nearby. It sounds like you had a truly relaxing week, and we’d be absolutely thrilled to welcome you back in a heartbeat! Kind regards Sarah

Thank you for your kind feedback! We’re so glad you had a great stay and would love to welcome you back again. Kind regards Sarah

Thank you so much for your lovely review! We’re delighted you enjoyed the peaceful location, hot tub, and welcome treats. It’s wonderful to hear that you had everything you needed for a relaxing stay. Thank you for your kind words. We’d be thrilled to welcome you back anytime! Kind regards Sarah

Thank you for your feedback! We’re so glad you and your family (including your dog!) enjoyed the cottage and the large playing field out front. We’re sorry to hear that cleanliness didn’t fully meet your expectations this time. We’ll be reviewing this with our cleaning team to ensure everything is up to standard for future stays. We truly appreciate your comments, as they help us improve, and we’d love to welcome you back again. Kind regards Sarah

Thank you so much for your lovely review! We’re delighted you enjoyed the welcome touches – there’s nothing like a cream tea and a glass of Prosecco to start your stay right. It’s wonderful to hear that you felt at home and found everything comfortable and beautifully decorated. We really appreciate your kind words and recommendation – it means a lot. We’d love to welcome you back to Carines Barns anytime! Kind regards Sarah

Thank you for your lovely feedback! We’re so glad you enjoyed the cottage and its beautiful surroundings. It was a pleasure to have you stay, and we hope to welcome you back soon!

Thank you so much for your incredibly kind review. We’re absolutely thrilled that Pen made such a positive impression and provided the warm welcome you needed after a long journey. It’s lovely to hear you enjoyed all the little touches—from the Prosecco and scones to the comfort of the beds and the thoughtful decor. We’re so glad the cottage felt like a true retreat for you and your family (including your dog!), and that you were able to explore so many fantastic local spots. We’d be delighted to welcome you back anytime!

Thank you for your kind words! We’re so pleased you enjoyed the Pen Barn and its location. being only 5 Minutes to Holywell and Crantock, and walking distance to Polly Joke Beach. We’d love to welcome you back again soon!

Thank you so much for your great review. We are so glad you enjoyed your stay. Hope you and your friends come soon!

Come and stay for longer Steve! Absolutely fabulous you loved it so much. Look forward to welcoming you back soon. Best wishes Sarah

Thank so much Barry great to hear. Come back soon!!

Thank you so much for such a great review. So pleased you found the beds “very comfortable”. Good nights sleep so important! Please come again soon, for two weeks!! Best wishes Sarah