“We have stayed in Corner and Cove cottages while managed by the St Aubyn estate many times in the last 15 years.”
This year a decline in management and attention to detail was noticeable. Unlike before, there was no indication of who was in charge, and there was no representative present on the spot.
Management: The password for the WiFi no longer worked. I twice phoned one of the two phone numbers given for the 'management team' to sort this out. The first time I did not manage to get through at all; the second time I spoke to a lady who said she would look into this and report back but failed to do so ( a text message would have been fine). So free WiFi as listed was not available.
Key safe pass code: When I made the booking we were told that this was the same as we had used in the past. The message a week before arrival did not point out that the code had been changed, and as it contained the same numbers as before though in a partially different order I did not notice this. Fortunately someone on the spot was able to give us the new code, if not we would have been unable to get into the cottage.
There were a number of instances of poor attention to detail in the cottage:
Impossible to open several windows.
Heated towel rail not working.
Poorly maintained binder of instructions and publications of local interest.
No ice tray or oven gloves. Liner in one bin only.
Overall, there was a sense that the cottage was less well maintained than in the past.