“His is the first time that I have been disappointed with a Sykes holiday cottage, and I have been using your company for many years.”
When we arrived on late on Saturday afternoon we noticed that both bathroom windows had been left open, the reason for this became perfectly clear the following morning as there was a vile smell that pervaded throughout the upstairs rooms, but was particularly unpleasant in the bathroom. So on the Sunday we bought some air freshener, but this only took the edge off it, although did prevent it spreading beyond the bathroom. On the Monday, I bought some drain cleaner/unblocker and poured it ...
When we arrived on late on Saturday afternoon we noticed that both bathroom windows had been left open, the reason for this became perfectly clear the following morning as there was a vile smell that pervaded throughout the upstairs rooms, but was particularly unpleasant in the bathroom. So on the Sunday we bought some air freshener, but this only took the edge off it, although did prevent it spreading beyond the bathroom. On the Monday, I bought some drain cleaner/unblocker and poured it down the sink, this I left for 4 hours and then rinsed with hot water. Finally by around Thursday, the smell was all but gone. You have to understand that the smell was so awful it made me want to vomit. I have never known such a terrible pong, and i have worked in some pretty smelly places.
So to the rest of the cottage, mostly it was alright, although we did think that the kitchen was a bit under supplied with cupboard space. The clock wasn't working, so we put a new battery in it, a light bulb went pop in the lounge so I had to change this too. The outside light didn't work, which didn't make for easy access in the dark due to all the steps.
We used the washing machine mid week but then found that there was rather a limited number of pegs! The hot tub wasn't especially clean, with bits of the cover and flies floating in it whenever we used it. Certainly not upto our usual standard of holiday stays.
Thankfully we enjoyed good weather when we were down for our fortnight, so we were able not to have to spend too long in the cottage.
That said, we did like how the fence shielded you from the road noise. The walk to the cliff top was nice, and the views along the coast were spectacular at sunset.
One of the positives of our stay were the guide books, as we like to do a fair number of walks, the local one through Tehidy was quite pleasant.
It was nice to get the welcome hamper on arrival and to have milk in the fridge.
I think my only other quibble was that it was very hard to get out onto the road as it is totally blind pulling out of the drive. If there was a mirror opposite it would make life far easier.
Would I stay here again? Absolutely not. Especially for the money that we paid. I have stayed in far nicer holiday cottages in Devon and Cornwall and will not be returning to this one.
- Matthew, September 2024
Hi Mathew,
Thank you for your message. We are really sorry to hear that you did not enjoy your stay.
As per my pre arrival message, I was all ways available to you and if you had any issues during your stay you should have contacted me straight away and I would have been straight there to rectify any problems you may have encountered regardless of how small or big the issue may have been or if you needed an item to improve your stay like some batteries, light bulbs or clothes pegs.
Regards the drains, our cleaner and my self both have not noticed any smells in the bathroom etc and have had no previous feed back regards any smells. We pride ourselves on providing a clean and inviting cottage and if we had known about the issue you have described then we would have addressed it before your stay. We do appreciate that you kindly dealt with the situation your selves, but I would have come across on your request and rectified it for you.
In terms of the hot tub, it is completely emptied and cleaned for each new guests and if you were not happy at any point then you should have said and I would have been more than happy to have emptied and cleaned it during your stay at any point.
Regards parking you were more than welcome to park below the property as per my message before arrival, I know that the road can be busy. The bottom parking would have allowed you to pull onto the road via our farm shop and it has its own access to the garden of the cottage.
We really do appreciate all your feed back and also honesty as we alway look to try and improve our selves accordingly and without feed back this wouldn’t be possible so thank you.
Kindest Regards
Jack
Property Owner
