Seaspell Beach House

Exceeded our expectations.

Roomy and luxurious in an ideal location for the beach and local area. Local shop close by and well stocked.

A wonderful home from Home house in a beautiful area.

We liked it so much we have booked again for next year !

House was fantastic & in a great location… would highly recommend it

An excellently appointed property in an ideal position for a beach holiday

Unfortunately on the day of our arrival, we were contacted 1 hour before arrival by the owner to notify us that the boiler was not working and there was no hot water or heating.

When we arrived, the plumber was on site and working to identify the issue. Half an hour after our arrival, a representative of Sykes contacted us to say that we would be unable to stay due to the lack of heating/hot water and he advised us not to unpack and he would provide alternative options for our seven night stay in Cornwall. A further half an hour later, three options were provided but however, none of the options were in anyway comparable in terms of location, quality or facilities of the accommodation booked. It was clear the representative had no knowledge of the details of what we had booked or comparable options. We suggested an alternative property that was comparable and the representative promised to contact the owners to try to arrange this. The owner then contacted us to state we could stay as the plumber expected to resolve the issue the next morning we could still stay once resolved and that Sykes were finding us somewhere to stay overnight. We informed them that Sykes had told us our booking had been cancelled by them and they would find us somewhere for the week. This alarmed the owner who then contacted Sykes and told us she would find alternative accommodation for the night. Two hours after our arrival we had to chase Sykes for an update on where we were to stay as we had heard no more. They told us the owner was sorting out overnight accommodation for us and that they were not able to contact the owner of the alternative suggested property. Eventually at 5:20pm the owner told us they had booked accommodation overnight at the local golf club but we had to check in within 10 minutes. We stayed overnight incurring costs for dinner and drinks. The following morning we were contacted by the plumber providing an update that an electrician was also to attend the property and asking us not to arrive before 11:30. When we arrived the electrician had identified the problem and was working to work around this to enable the boiler and heating to be started. They confirmed this was done at 12:20 at which point the house started to warm but this took approx 5 hours to become comfortable as the property had been unoccupied the previous week with no heating. During the whole morning, we had no contact from either Sykes or the owner updating us of the situation or checking on how we were, considering that we had to check out of the overnight accommodation by 10:00am. Eventually at 12:27 we received a text message from the owner advising the heating was fixed and a voicemail was left by a Sykes representative at circa 12:30 to the same effect. Clearly this whole debacle had a very negative impact to the start of our holiday as we were clearly inconvenienced, lost one day of our holiday; un-informed of the progress of the works to the boiler (apart from via us asking the plumber), incurred unexpected costs for subsistence and forced to hang around for many hours in a cold house without any update or idea of if or when we could start our holiday. There was a total lack of customer care and we will never use Sykes Holidays again and a full complaint seeking compensation will be issued as our existing request for compensation from Sykes and the owner has been turned down.

Great house in a quiet location.

Beautifully furnished and very comfortable. Would highly recommend this property,we had a great time.

Outstanding apartment, great location, very comfortable.

Great location and well equipped house.

Comfortable sofa and beds. Well laid out. Easy access to padstow, wadebridge, Eden project and lost gardens of heligan. Beach was a short 4 minute walk off road to the dunes and then huge bay with rock pooling and climbing. 20 minute scenic walk to Treyarnon bay. We hired bikes at wadebridge and cycled to padstow. Beautiful quiet and a great finish to our holiday.