“The apartment was entered during our stay whilst weren’t there, I would like to know why!”
The immersion heater wasn’t on when we arrived so we had to wait for hot water.
The TV signal broke up on day 2 so we weren’t able to watch anything thereafter!
Thank you for taking the time to complete your feedback. The owners were very concerned to read that someone had entered the apartment whilst you were out, for which they apologise wholeheartedly, as this should never have happened.
This has been investigated and due to a recent change to the block management procedures, whereby regular inspections of the apartments are now undertaken during the winter months (an insurance requirement). On entering the apartment, as soon as the inspector realised that someone was staying there, she left immediately. The property is normally closed over the winter months (except for Christmas & New Year), so the inspections normally wouldn't affect guests, and no inspection was scheduled for during your stay it was due to the bank holiday that the inspection day that week was changed.
The owners have spoken with their housekeeper regarding the immersion heater, this was an oversight on her behalf as this is normally checked when the welcome tray is delivered, for which she offers her sincere apologies.
We can only assume that the poor TV reception was related to atmospheric conditions. As the owners stayed in the apartment immediately after yourselves and experienced no problem with the reception. It isn’t generally a problem, however we do realise that this is of no comfort to yourselves and do apologise.