“The location and layout of the cottage was perfect, it felt very homely and the kitchen was very well equipped.”
Plenty of room for our family to spread out. The gardens even in February were lovely and a joy to walk around. However, there was quite a lot of white dog hair through out the property and on day 2 I hoovered the entire house and managed to clean most of it. Behind doors and in corners there was a lot of dust as well. The touch points on doors were very grime also. It may have been because the property was empty before us but it smelled uncomfortably damp. It took 3 days of constantly running the de humidifier (we found tucked away in a corner) before the environment felt comfortable. Even when the house was warm the master bedroom was still very cold. There was also no closing mechanism on the bedroom door. There were a few hours when we first arrived when the power was out (and had been for some time before) and as the water works off a pump, no running water or heat either. No one had made any effort to let us know about this before we arrived. Communication with Sykes cottages was excellent but it was a struggle trying to get the owners to understand why no power was an issue with 3 children! They’d left torches and emergency water in the kitchen with a small post it note. Would I recommend this property? Despite the issues - yes, but not as a winter holiday. It’s a unique cottage and with a little more care and maintenance it could be very special. It’s a shame the problems above overshadowed the stay.
We apologise for the inconvenience you suffered as a result of the power cut whilst visiting our cottage. Little Trevean is located in a heavily wooded area and prior to your arrival there were heavy winds which damaged trees and overhead power lines. The power supply company gave over optimistic completion times which were not met and consequently the caretaker was unable to vacuum the cottage as we do not have a battery cleaner. The central heating whilst it is oil fired needs a power supply as does the borehole pump. The caretaker was unaware that the problem had not been solved as her supply in Coverack was restored before your scheduled arrival time whilst our supply was restored sometime after your arrival. With the benefit of hindsight we accept that our communications could have been more helpful, but we were misled by the optimistic forecast of the power company.
Property Owner
