“We have stayed at this property numerous times and love the location, how warm it is and how comfortable the beds are and there are always more than enough towels.”
However we do feel that the standards are slipping. The kitchen in particular needs a good clean, the floor is filthy I spilt some water and wiped it up with kitchen roll that went black, microwave only works on quick button, plug doesn't keep water in the sink so impossible to wash up, no hand wash in kitchen, no bin bags for recycling, clock not working, dishwasher needs salt, no bulb in lamp in lounge we went and bought bulbs, pillow protectors missing from some pillows, mattress protectors need a wash, milk in individual sachets cannot be better for the environment than a small 1pint container.
We were disappointed as this is our happy place and are booked to stay again in July and whilst we do appreciate that it is a holiday let and gets lots of use it feels like it needs a really good clean of the paint work around the doors and windows and the floors, there were dust bunnies under the bed in the ground floor bedroom that you couldn't help but see when you sit in the lounge.
The small touches like some scones or cake on arrival have changed to a couple of biscuits and a chocolate that you would find in a hotel bedroom.
We don't usually leave a review but wanted to give some honest feedback as we do so love coming to The Hinges.
Thank you for your thoughtful feedback, and particularly for returning to The Hinges on numerous occasions. I am delighted that you continue to enjoy the location, warmth and comfort of the property, but disappointed that you felt standards had slipped.
I agree that the cleaning issues you identified, particularly in the kitchen and less immediately visible areas of the property, should have been dealt with. I have since spoken directly with the cleaning company and made clear the standard of cleaning and presentation I expect throughout the property.
I have also taken note of the smaller maintenance and housekeeping points you raised. These details matter, particularly to returning guests who know the property well.
I very much hope that your next stay at The Hinges reflects the standard you have rightly come to expect from it.
Property Owner