“Unfortunately the holiday began with a phone call a week before from Skyescottages to let us know repair work was to be completed on the drive of Cottage therefore for two full days of holiday we could only have one car on drive, other car could go in garage; and we would have to go out due to drilling.”
It was the worst weather we have had in Cornwall, wet, windy and cold. There were 6 in party and two dogs so having to stay out in-bad weather was very difficult. We also had problems with hot water for washing and showering whereby it went off after two people had a shower! Manager tried to fix but still had no hot water.
The cottage was comfortable and contained everything we would need for a relaxing holiday.
However the village has changed we have been coming to this part of Cornwall since the 80’s and the village is now so busy with traffic it is a hazard. Congestion on one day resulting in bus driver and car owner having heated argument and “stand off”. This lasted 30 minutes with back up on the roads.
We decided to leave Friday very disappointed!
I love West Pentire so it’s the first holiday in Cornwall I’ve arrived home and completed such a poor review; it makes me feel very sad!
It's a shame that you didn't enjoy your holiday as much as we would have liked. We work hard to make our guests as happy as possible, and try to resolve any issues that arise. However, I feel here that we need to address some of your points. Unfortunately some urgent maintenance needed to be done on the pipework beneath the drive. On two days between the hours of 9am and 5pm we requested that your cars were moved from the driveway. Our records show we contacted you two weeks before the start of the holiday and gave a substantial refund for the days when disruption occurred. We also offered our personal garage for car parking of one car, and at no point did anyone say that you would have to vacate the property. I believe that the showers in all three bathrooms were used simultaneously on the Sunday afternoon. As soon as we received a call that hot water had run out we paid a visit and adjusted the thermostat to increase the volumes produced. We asked that you give us a call should the problem persist. As we didn't hear anything we believed the problem had been rectified. I am sorry that you feel that Crantock has changed since your visit in the 80s. From my perspective, it remains a pleasant village with a charming Cornish rural character. It is true that all Cornish coastal destinations receive an influx of traffic over the summer months, but as a Crantock resident, I have never found it overwhelming.
Property Owner
