“In general we loved the property, location and overall peaceful essence of the site.”
We had a great holiday. The only issues we had were there were quite a few cobwebs on arrival and areas that hadn't been fully cleaned, like the upper windows. Some of the blinds were broken and the sofa looked like it needed a really good clean or just replacing. The main living area was like a sauna all week and could really do with either air con or a ceiling fan at bare minimum. However It was mostly things that we could live with and didn't spoil our time. The bed were very comfy, view and hot tub were amazing and cleaned daily, kitchen well stocked. I just think those little details would have made it a 5 star holiday instead of 4
Thank you for leaving us your thoughts after your stay at 6 Horizon View Sarah, we really do appreciate your time. I am so sorry that you found a few issues with your accommodation, I have passed your comments to the relevant teams to rectify these problems and I can only apologise that these issues were not dealt with prior to your stay. Improvements are being made to our lodges all the time, but sadly this does take time. We do have fans that we can provide to guests when the weather is warm, so I am very sorry that one of these was not offered to you. I am so happy to hear that despite the issues that you encountered you had a lovely time and enjoyed being in Cornwall. Hopefully you will be back to stay with us again in the very near future.
Sally, Guest Services, Charteroak
Property Owner