“The lodge was lovely however, a little outdated and could of done with a lick of paint and some furniture updating.”
The bed in the double room was extremely uncomfortable and made it difficult to sleep at night.
The facilities in the kitchen were good, we had everything we needed when we arrived, this made cooking very easy while we stayed.
During our stay (on Wednesday) an engineer had to come in and change the router for the WiFi. We didn’t have any WiFi until the Wednesday which meant we couldn’t search the internet for things to do locally. There was no signal at all until the Wednesday when it was replaced. It would have been beneficial to have had this done when the lodge is unoccupied as this disrupted our stay.
The hot tub was amazing and we spent pretty much all week in there, the only downside was that the water was being emptied around 9am when we weren’t due to check out until 10am.
The on sight facilities were okay however the pool side changing is unacceptable and we had to leave the pool in our wet swimming costumes, in towels due to the lack of facilities to change.
Overall, lovely, quiet and peaceful location and the owners of the lodge were very helpful during our stay. They communicated with us before we arrived and we’re on hand when we needed them. Just a few things that let the lodge down but with a bit of care and attention it would be perfect.
Thank you for your feedback which we welcome. The whole site has had a recent wi-fi upgrade and the engineer needed to change the router at the property after this work was completed. I am sorry if this was a disruption to you, but we aimed to minimise inconvenience by carrying out this work when you were out. The photos of the interior are accurate in showing the interior of the property. The bed was replaced last year and we are sorry if the mattress was not to you preference. The pool is operating, whilst practising social distancing which is a challenge to ensure the safety of guests during the pandemic. The new individual changing booths have been installed to avoid groups mixing in the communal changing rooms. During these Covid times, extra time is needed to change over the property for incoming guests. The hot tub, being outside, is cleaned first before the cleaners are able to access the property internally. We are pleased to hear, however, you enjoyed your holiday and look forward to welcoming you back again. Property Owner