“This is the 4th year we have booked one of these properties but our first time in Shoreline.”
We continue to book (and have done for 2021 already) as the location is perfect for us. On the whole, the properties, including Shoreline, are very comfortable.
However, a couple of points to raise -
On all the Sykes documentation the check out time was listed at 10am, when we arrived at Shoreline on 8th August, there was a note in the property stating that checkout time was 9am. I appreciate that, due to the current situation, an earlier checkout time gives the cleaners more time but it would have been nice to have been informed prior to our arrival.
This year there were parking permits issued for users of the properties. The property details states that there is parking for 2 cars but only 1 permit had been provided. Luckily we only had 1 car with us but we did consider bringing 2 cars so that my son could drive home to collect his exam results on the Thursday.
The toilet seat needs repairing/replacing.
The patio door was very stiff to use and was very difficult to lock. It didn't seem to fit the runners properly.
Cleanliness has always been an issue for us at these properties. Bedding and towels were lovely and fresh. All crockery, cutlery and utensils were also very clean. But - surfaces and window sills in every room were very dusty, several surfaces had dead flies on them. The floor was filthy. I swept up lots of sand and grit upon arrival. Each time any furniture moved slightly (sofas, coffee table, beds, bedside cabinets etc) more piles of sand and grit were revealed. I spilt some water on the floor so used a cloth to mop it up - the cloth was literally black after mopping up the water. I wiped down the windowsill in the kitchen and the wipe was black when I had finished. In my opinion - floors really should be thoroughly swept, hoovered and mopped during each changeover clean (inlcuding moving furniture and cleaning under and behind the furniture)
Thank you for your valuable feedback and for bringing these matters to our attention. The patio doors have been adjusted and new runners have been ordered. The toilet seat has been fixed. There should have been 2 parking permits in the property and we do have spares which had we been aware we could have provided. We will ask the Housekeeper to check these at every changeover. The cleaning issues are taken very seriously and will be addressed. We hope that your holiday was enjoyable despite this and we are so pleased that the location is perfect for you.
Property Owner
