“You will need to refer back to emails from me to understand this feedback.”
You repeatedly failed to answer my questions and failed to address my concerns regarding this re-scheduled holiday. In our last contact I was promised a telephone call from a manager, but that call never came. In the end I simply gave up trying out of frustration. I understand that the problems with Covid 19 would have put great strain on your resources, but even allowing for that I felt I was treated very dismissively. Unfortunately we will not use Sykes again.
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You repeatedly failed to answer my questions and failed to address my concerns regarding this re-scheduled holiday. In our last contact I was promised a telephone call from a manager, but that call never came. In the end I simply gave up trying out of frustration. I understand that the problems with Covid 19 would have put great strain on your resources, but even allowing for that I felt I was treated very dismissively. Unfortunately we will not use Sykes again.
On the other hand the cottage was very comfortable and we were very satisfied with the cleanliness of the property and all the measures put in place by the cottage owner and the cleaning company to combat Covid 19. Nevertheless, we, of course, continued to maintain our own hygiene routines throughout our stay at the cottage in order to protect ourselves, the cleaning staff and future guests.
- Mr Hook, September 2020
Thank you for taking the time to send in your feedback regarding your recent holiday with us. It has been a very busy time but we are very disappointed that you did not receive the service expected. We are however, very pleased that you found the cottage to be very comfortable and the cleanliness good. We do take your points very seriously and continue to monitor our service. We do hope you will give us a chance to regain your trust in our service and book with us in the future. Owner relations