Tre Pol Pen

We found the site was well maintained and very pretty.

On entry to the property, it was very clean, bedding and towels were impressive, however the property itself was very tired and worn out. We expected the issues from reviews from 2023/2024 would have been rectified but this was not the case. The fridge was still broken and as a result we had throw lots of food away, the TV when you could get it to switch on would turn itself off. In temperatures of 26 and above there were no fans in the property and by opening up the conversatory doors made things worse. We expected a change of bedding and towels on the second week, this didn't happen until the Tuesday of the week we came home when a big of laundry was left for us to do ourselves. We couldn't eat outside, the bbq was in awful state, the picnic bench couldn't be sat at due to the amount of weeds growing underneath and around it. There was only 3 outdoors chairs to use but 4 of us staying there. The overall state of the bungalow was poor and in desperate need of refurbishment. The clubhouse shop was more or less non-existent. In the end we came home early.

While the property is excellent value and very comfortable for our party, the patio area could have done with a little tidying.

Rick salt between the cracks in the paving will stop all of the unwanted growth, weeds etc. So we did not sit out as much as we would have liked. The bonus for us was the onsite EV charging facility, we could charge our car whenever we needed to. As long as, as one one occasion, someone who has a petrol/diesel powered car hasn’t parked there. So overall we would give 5 stars for the property and surrounding areas, gardens etc. and 4 stars for the patio.

The bungalow was very comfortable and suitable for my elderly parents.

The particularly enjoyed sitting in the conservatory. The site was beautiful and within easy access of Falmouth and local amenities. I would definitely recommend it and we hope to visit again. This was our second stay at Tre Pol Pen and it felt like a home from home.

Lovely accommodation.

Very well equipped. Everything you need. Spacious and very comfortable. Would definitely recommend. Just a couple of minor things - the TV is not easy to work out. This was mentioned in a previous review. Clearer instructions needed and DVD did not work at all. Also, it should be made clearer on the Sykes website that the bungalow is on a very large complex. Apart from that a really lovely holiday.

A lovely bungalow set in outstanding grounds.

Some of the furniture, especially in the conservatory could gave been cleaner. The TV needs replacing, it looses the sound for no reason, its really difficult to select channels, and it freezes in middle of programmes. It can only be sorted by switching it off at the socket. The oven tripped the main switch half way through cooking a roast dinner, so all the sockets wouldnt work, we had to reset the switch in the cupboard. The property would benefit from having a few grab rails by the doors and in the bathroom, and a hand rail by the steps outside. There was also a stale smell in the bathroom. Although it sounds like I'm complaining about a lot of things, we had a really enjoyable couple of weeks.

This could be such a nice place to stay.

Generally it is well kept but the bathroom needs a good clean round the bath and shower, some repairs to the grout and a new chain on the plug, as it is broken short and hard to pull out. I was disappointed that when we got there, there were little things that most self catering properties provide that were missing - washing up liquid, an oven glove, a hairdryer. I called the housekeeper on arrival to ask if she know we had booked for two weeks. She said 'why, is there a problem?' I asked about fresh linens for the second week, and about the tv in the bedroom shown in the pictures (I explained that I have difficulty sleeping and that putting the tv on timed is one of the few things that helps, which is why I looked for a tv) She said that the tv had broken and the owner had not got round to replacing it, and that I would get a text the following Saturday regarding fresh linens. She did drop off some washing up liquid and toilet roll - only one had been provided for a two week stay. we waited for a text on the middle Saturday then we gave up and went out, returning after dark. It was only because my husband went out of the back door to the car (parking is at the rear of the property) that he found a bag of linens on the picnic bench. I did send a message to the owner, who did not respond.

Highly recommended had a lovely relaxing week everything accommodated for clean linen beds comfortable Just a couple of points for consideration as mentioned in previous reviews the bathroom blind as there is a walkway directly passing by the window No cleaning materials such as floor or toilet As it is a bungalow and maybe would accommodate elderly or even disabled people so having hand rails to support getting in and out of the bath/shower and also a non slip mat would be useful

Hi.

Great place to stay. A few small things In the handbook there was no pass code for the gym as nobody on site to ask till Monday was a bit disappointed.it should be in the book. Instructions for what to do if there was a fire the page had been split on so couldn't read. Some off the light bulbs had blown Light over the bathroom mirror didn't work we had to call the house keeper to sort this problem out. It would have been nice to have a shelf over the sink in the bathroom to place charger for electric toothbrush and razor. No blind in the bathroom. We had no hot water from Wednesday onwards. Storage heater in the lounge was on till Wednesday all the time even when switched off. I would hope these would be checked every time it is vacated.

The bungalow was in an ideal setting so peaceful and lots of wildlife, the bungalow was clean and well equipped, my husband and I we are nearly 70 found the bed too low and a little hard and the shower too hard to get in and out of.

The facilities at the bar/cafe/shop were ok except only open from 4.30pm and the shop (shelves) was a very limited supply, not your basic needs, tea, coffee, butter etc. If you take all this with you its a real get away peaceful place to stay.

The property was nice and comfortable, area is quiet and beautiful.

Location not far from Falmouth and beach. The on-site reception does not resolve any is issues you have, you need to contact the house keeper. When we checked in (3 people), there was only one toilet roll for the whole week, upon contacting the housekeeper, she was quick to respond, however she needed 3 days to bring more over, as she was not around. As the property can be used for dogs, some furniture can have slight smell of dogs (especially when you use hoover to clean the floor). The overall stay was pleasant and enjoyable.

Good value for money, out of season.

Upon arrival no blind in bathroom window, frosted glass but when light on transparent from outside!

Owner admitted they knew this but did not feel the urge to replace it before we got there

Im afraid to say I could only give 3 faces for cleanliness, due to Black Mould along the top of the bath, this was dealt with promptly by the lady on duty who said it was down to the cleaning team for that house, being lazy.

On the whole a small hicup in an other wise perfect stay. Im sorry for taking so long to give my feed back as we have been very busy Geoffrey Slde

Lovely bungalow,with everything you now , our place of stay every year , I think that says it all …

We loved our stay here, we had our daughter in a wheelchair, and I can safely say this was the best property we have stayed in for her, the ramp access and the room in the bedroom made it possible for us to get her around.

We loved how close we were to Maenporth beach. Being our favourite beach ever for accessibility. We will definitely be booking here again. Perfect place to stay, our 2 weeks here were just fantastic, we found it easier than being at home, we didn’t want to come home

Het fornuis heeft defecte kookplaten, In het koffiezetapparaat zat nog een verschimmelde volle koffiefilter en er zat nog erg veel hondehaar onder de banken

We had a very good week at the property.

My only negative thing to say is it should have been noted the patio furniture is broken - fortunately I didn't hit the floor.

Door handle on main bedroom ,latch needs replacing difficult to open when door is closed.

Sink plug in main bedroom needs looking at. Shaving mirror in bathroom ,light does not work.Hot water very hot. Had a lovely holiday at Tre pol pen. Hope comments will help and would fully recommend a stay there.Thank you to the owners and cleaner.

We enjoyed their stay, we found the beds were comfortable and enjoyed the peace and quiet.

The grounds are kept very tidy and the gardens are beautiful. Andrew in the office was very friendly and helpful when the tv lost signal. But there were a couple of issues. Firstly the freezer door handle was broken and the hob has definitely seen better days. It was almost impossible to see the dials and the rings are corroded, it made it very difficult to cook on as we weren’t sure what temperature was set or if indeed it was turned on/off. The blind in the bathroom couldn’t be lifted once dropped and the bbq was left in an unusable state. We enjoyed the location with it being only 10 mins from Falmouth and the beaches are nice and close. We would stay in Pendra Loweth again.

We had a great holiday and will book again.

Just a few comments, the ice box door in the fridge was broken and the locks throughout the property were a little stiff to use. Although it was very spring and didn't want to use the barbeque, it was very dirty. Although, it was great value for money, I would of preferred a firmer mattress.

Still one of my favourite cottages Cosy and warm with everything you need.

Only problem was the washing machine was full of so much hair but cleaning the washing machine and dishwasher seems to get overlooked in all the cottages. Other than that everything was perfect for us. Thank you.

Our 4th time staying in Pendra Loweth and 2nd time in number 10 - didn't disapoint.

Great base to explore this area of Cornwall. Great pint of cider in the café/bar - very friendly.

A beautiful relaxing bungalow, one we will definitely book again

Lovely bungalow, was a bit more confined as in houses proximity nearby than the photo implies.

The property lacked a feedback book which usually gives people's feedback on good places to eat, good places to visit etc. or any literature about places to visit ( Usually a selection of attractions / activities obtainable from the local Tourist information office) . Frying pan had seem better days !

Beautiful setting and comfy cottage, we had a small issue with the shower that was sorted within a day.

Would definitely recommend and stay again

Nice cottage but had unpleasant smell.

We had to keep windows open to get rid off it. Once windows closed, it comes back. Even cupboards and chest of drawers had smell.

Excellent place to stay lovely, comfortable and peaceful and close to Falmouth and the beach at Swanspool

The cottage is starting to go down hill.

the bed was not very comfortable it could do with a better quality matress. We have been coming here for about 4or 5 years and we can spot the difference in wear and tear, We will not be returning again sorry.

This was a very comfortable and clean base for our holiday.

Everything that we needed. In the end we didn’t have the dogs with us, the communal garden wasn’t enclosed, which was as listed, but would’ve been a little tricky if they were. I noticed some dog owners not always picking up after their dogs, which wasn’t great with small children about. The robotic mower then spread the dog mess about, again not great. But the children were intrigued by it! Very nice stay, thank you

Lovely location and very comfortable thank you.

Two difficulties with my holiday in Tre Pol Pen on 18th March to 25th March.

The property was really hard to find. I arrived after dark and the lighting everywhere was inadequate. There was a large car parked , next to bay 9( which is unmarked) and I couldn't get by without pushing a bush aside. Also, the sign was not visible, due too the car. This bay should be keep free for excess. I couldn't operate the heating in the lounge area, so I was cold all week. Apart from these two annoying problems, I would recommend.

Extremely happy with our stay, warm comfortable and very well equipped especially in the kitchen.

One or two areas are slightly tired but I would book again and recommend it with no hesitation.

Very disappointed in the lack of clean areas dust everywhere chipped mugs and dirty dishes not washed properly and returned to cupboards with food still on them.

I took photos, I also feel that you state no entering a dwelling until 4pm makes it even more unacceptable to find these issues in place,especially as insist on leaving the place by 10am on departure day.

A lovely place to stay.

Two things I want to mention: We could not close the conservatory door. And the floor in the house was too slippery for our dog, so we had to carry him very often. But, we had a wonderful stay!

I booked Tre Pol pen for my in laws so we could spend time away together but in separate houses.

The house was well equipped and very cosy she was very pleased with it. Especially the barbecue and dishwasher. The conservatory was comfortable too. Her only concern was there was mess by the door on the frame of the conservatory.

We really enjoyed our stay.

The accommodation was very clean, well equipped, peaceful, everything you could want for your holiday. Such a beautiful village and great location.

Lovely bungalow, very clean and spacious.

Ideal location on Pendra Lowath. Could have done with extra sheets and bath towels in this heat(only 1 set per person)could have used the laundrette but who wants to spend their holiday in a laundrette. There is a washer/dryer but didn't want to leave it on whilst out. Bathroom/toilet door lock is broken, I did mention this to the cleaners to pass on as office was closed but they said they are aware of it so why hasn't it been mended? In all great place to stay, would definitely recommend.

On arrival the property was found to be very clean, the shower is very good, bed was comfortable.

The surrounding setting is very nice with good parking area. There is also good beaches nearby and would be happy to stay here again in the future

It was very nice to stay here and the countryside is very beautiful

Lovely cottage, has everything you need apart from a decent shower.

It needs urgent attention as it is nothing more than a trickle of water...very disappointing. Otherwise would have been a perfect holiday.

We found the bungalow was clean tidy comfortable and very welcoming.

There was actually a descent sized TV in the living room which you dont get everywhere,good selection of places to sit,including two 2 seater sofas plus a good selection of furniture in the conservatory.The bungalow was nice and warm even though we had a couple of days where the weather was very inclement.Two good sized bedrooms with a double and a twin room,very comfortable beds plus clean bedding was all supplied.The broadband was excellent it never dropped at all,so our granddaughter was very pleased.Overall it was a very pleasant property and we would love to stay there again in the future.

Excellent property well equipped very clean comfortable sofas and beds.

Great value for money plus the complex is lovely. Only improvement would be the shower - we tended to have a shallow bath. Re the complex - our second visit out of season and both times the Jacuzzi and plunge pool were out of use. But we’ll be back and I’d hope for number 10 again!

Liked it so much last time we've come back again!

Despite some hard frosts it was very cosy and warm with new heaters since our last visit. Everything in good working order and very clean. Loved our stay

We had a very comfortable stay in this cottage with everything we needed plus more.

The fact the washing machine was also a dryer was a big bonus! Very warm and cosy cottage for a November stay.

The pool and hot tub were closed despite COVID restrictions now lifted .

There was no welcome pack and only one toilet roll and one bin bag were left.

Cooker a little dated and no main freezer.

Electric heater in living room / kitchen not working and electrician visit just got it slightly warmer. Beds to soft, and double duvet far to small if two people used the bed. Nice location and happy but could be improved as detailed above.

Beautiful cottage.

Spotlessly clean , modern facilities e.g smart TV and quality appliances , only downside was the local bar and restaurants erratic opening times and unfriendly bar staff , was looking to book for next year, until I saw the price hike, yikes !! I wish you well

Having recently returned from Cornwall and our wonderful stay at Tre Pol Pen.

..my wife and I cannot thank you enough nor the wonderful owners of this beautiful bungalow/cottage. It really is heaven on earth and so much more than we expected. It simply is stunning and so well laid out. It has everything and much much more than you could desire and we cannot wait to stay there again. Even the neighbours were wonderful! This property needs bumping up the list of "best cottage ever!" It really did exceed our expectations. Our only wish would be that we owned it!! It really is that amazing! Thank you so much Sykes yet again but more so the owners of this perfect residence!

It was like a home from home.

Very comfortable, well stocked, with enough space for our things and food. Smart TV & comfy beds. A little sanctuary in a beautiful place.

This accommodation was very clean and is situated in a very pleasantly landscaped village.

On arrival, it actually exceeded expectations but unfortunately the oven stopped working after 3 days (and the cooker itself lacked an instruction booklet which meant that the controls were difficult to interpret). Also, it was impossible to control the heaters in each room meaning that their output could not be increased, nor the timing set to our requirements. Aside from the non-working oven, the property would benefit from a comprehensive guide to all appliances plus information on local amenities beyond the village itself.

"Instructions" book contained nothing apart from guides to appliances, some of which did not exist.

No "welcome" letter, no guides to the area, etc. Only letter was from cleaners telling us what to do regards bedding and towels. TV in lounge would not work at all, one in bedroom only worked after we installed new batteries in remote. Kitchen drawer contained 3 bottle openers, but no veg peeler! Loose slab outside conservatory door is a real trip hazard, and needs immediate attention. Toilet brush was disgustingly filthy, container rusted, and needs replacing.

Some areas were not very clean, such as between the wardrobe and the dressing table, bathroom behind sink, etc.

Other than that, we had a lovely time and will go again (as we have been several times previously). The food in the clubhouse was very good.

I met the owners who were lovely as they needed to replace the sofas during my stay and I kindly obliged to accommodate this but Sykes have left a bitter taste.

Despite being constantly informed prior to my stay that there were extra cleaning measures in place to ensure our abode was fit for our stay in this new world of COVID19 that we find ourselves having to live in, and on entering the property there were information leaflets once again informing us of the additional cleaning that the location had undergone. I was quite frankly appalled by the cleanliness of the Tre Pol Pen cottage. There were also many maintenance issues. I raised these cleaning and maintenance issues as a concern only to find myself as the go between of the property management company and maintenance and cleaning. I took it upon my self to clean the place from top to bottom and I also informed the management company that it was unfair that my holiday was being impacted, they agreed and confirmed that suitable recompense would be addressed at a later date so as not to impact on my holiday any further than it had already done so. As such, on returning home, I contacted the management company once again as they had not followed up with anything only to receive quite a rude dismissive email claiming that they had done everything they could and that the cleanliness issues would also have been addressed had I let them in, as stated earlier, and as I stated to them at the time, I took it upon myself to clean so when they did turn up there wasn't any need to let more people in to the small dwelling in close proximity of my family to clean what should have already been cleaned prior to my arrival. General maintenance issues: 1: Microwave needed replacing it was disgusting - rusted door, rusted chassis, rusted internally and the internal covering had bubbled and popped in some places. 2: Plug chain broken on bathroom sink which made removal of plug difficult when my boys washed their hands, more so now due to covid so this is important not trivial. 3: Light bulb missing from hallway 4: Light bulb missing from kitchen 5: Shower riser rail coming away from the wall 6: Chair missing its seat (They stated in the response email "the chair was not intended for use at all and they had left it outside under a cover to make sure it was not used." The chair was under the dining table minus its seat, not outside and not under a cover. 7: Broken under sink bin made it unusable General cleanliness issues: (the flyer in the dwelling cited "special cleaning measures had been undertaken", Sykes communications prior to our arrival via emails also stated this. This is clearly not the case. 1: Microwave - probably should be condemned - Rusted door, rusted rear and rust around the oven opening 2: Dishwasher top had dried spillages 3: Dishwasher base was covered in dirt 4: Dead flies, dog hairs and cobwebs littered the conservatory 5: The conservatory furniture was covered in what looked like dog hairs 6: Splashes of I don't know what stained the skirting below the sink in the 1st bedroom 7: Dog hairs all around the skirting in the lounge 8: Dirt piled on cabinet door hinges 9: Dirt clumped beneath the drawer cabinet in the 2nd bedroom 10: Cheese grater encrusted with dried cheese 11: Dirty kitchen utensils 12: Dirt in the folds of the foldable sofa

This is a great holiday bungalow on a beautifully landscaped site, it is also in a great location for the local beaches of Falmouth and for exploring the Lizard.

We found the bed to be very comfy, however, we did find the sofas very uncomfortable. The bungalow was very clean and well equipped and overall we enjoyed our two week stay.

Beautiful quiet spot.

Very clean. Well presented with good design. Will look forward to using it again. Excellent

I love the location and have stayed at Pendra Loweth before.

However i was rather disappointed with this cottage. The mattress on the double bed is terrible: very difficult to sleep and makes for a stiff back. The sofas (sofa beds, i think) in the lounge are old and you cannot sit comfortably as you can feel the frame underneath. The freezer box was so frosted over that i couldn't get the door closed without having to chip away at the ice. The bath plug was broken so emptying the bath not easy. No information folder, but i did locate the wifi code on a note taped inside a cupboard - it's a shame not to have helpful information about the cottage (heating, rubbish wifi etc) all in a folder. I will definitely return to Pendra Loweth as it's a lovely site with beautiful gardens, but I'm afraid I wouldn't chose this particular cottage again.

more info needed regarding leaving the property such as disposal of waste

Mainly , it was the fact , that right after making the booking , I read a negative review about the double bed's mattress .

I telephoned the Customer services , who said they would get someone to check it out for me , and I explained I have bad back problems . I received a message assuring me that all was well with the mattress and it had been checked , along with the sofa , which someone had commented about how uncomforatable it was . On the evening we arrived , when I went to bed , I was genuinely shocked , to learn that the mattress was so thin , you could feel what I assumed was the springs on your back , through it . We contacted Customer services , who offered to send someone out , with a Mattress topper , which indeed they did , the next day . Unfortunately , the Mattress topper , was also poor quality , and hardly made ANY difference , so bedtimes were very stressful . The heating in the living room wasn't working at first , but the caretaker came in the next day and provided us with a radiator , which was much appreciated . The Cooker takes forever , to cook anything , and we could only find one one shelf in there , which seemed odd . The place was generally clean , and other than other bits of things that maybe it would be a good idea to replace , I had no complaint . Also the Site , is nowhere near as private as the Advertising implies .

Just needs a small shop which sells every day supplies like milk etc.

The accommodation was excellent, very clean and everything that one could need.

the beds were comfortable. The kitchen was more than well equipped. the only improvement would be to have a frying pan in the kitchen. There were pots and pans, but trying to cook a breakfast in a wok was a bit of a challenge. It was the best holiday that we have ever had as far as location and accommodation are concerned. Would love to return again in the summer but the dates are not convenient for us. We will try for another accommodation on the same site Pendra Loweth. Thanks to the owner for such an enjoyable stay. Would certainly recommend this property without any hesitation.

Needed to find the wifi box.

Called helpline late saturday afternoon. As promised they called straight back with the answer!

Everything was good except no WiFi working

We were surprised that this house is part of a very large holiday complex consisting of rows and rows of houses.

The listing gives the impression it is only 1 of 3 houses. however it was a lovely site and set in beautiful gardens. It was quiet at the time of year we visited. The house was dissapointing on arrival- needs some updating ie cooker/ bathroom/ beds / sofas all very old and well used . the sofas were particularly uncomfortable to sit on and we had to put extra cushions to sit on top of as you can feel the frame of the furniture underneath! So they definitely need replacing. ! The place looked as if it had just recently had a lick of paint but a shame the furniture and mattresses were not replaced . Also the curtains were very cheap and thin ( no lining) and let light in so we found this made it difficult to sleep at night. Another issue for us was there was no Wi-fi despite it being stated that that there was wi-fi. We went to reception on site to ask about this ,but they said there was nothing they could do as the property is owned by Sykes . we paid an extra £17 for a week (extra) , for wi-fi.. My partner needed the internet for work and also we like to watch movies etc over the internet when on holiday. However, one positive was that the house was spotlessly clean on arrival, We managed to catch the cleaner on the day we left to compliment her on this. ! All in all we enjoyed our week ,and apart from the sofas and internet ,everything worked well despite being a bit outdated. Its a lovely location and holiday site set in lovely gardens and very close to beaches and Falmouth.

I don’t think the listing was a true description of the area around the accommodation.

It was a busy site with many different sizes of accommodation. Advert said one of four and small /private site . Accommodation was not easy to access , long pathway around to the front door . Patio doors were accessed over rough ground and steps .two of our party had poor mobility . Accommodation was lovely and suited our needs apart from shower Over the bath . There were recycling facilities, on site , but nothing for us to put items in . Eg boxes/ bags .

Great location, would definitely stay again.

.

The situation, surroundings, peace and quiet, the nearness to beaches and Falmouth for shops and restaurants etc.

are excellent The property was warm, comfortable and very well equipped. It was very suitable for my two dogs whose first "holiday" it had been. Although the fridge was not working on arrival after contacting Cornish Cottage Holidays they delivered a free standing fridge at 4.00 pm on Christmas Eve! The only downside was the mattresses in the twin bedroom were very, very soft and probably need replacement. Altogether a happy and relaxing 5 days over Christmas.

We had a great time at this property.

Quiet but not remote. I would definitely recommend anyone to stay here. Everything and more was within the accommodation. Thank you.