“Our 3rd visit.”
Comfortable, well-furnished cottage in a fabulous location.
Comfy beds, fantastic hot powerful shower, thermostatically controlled central heating works brilliantly, kitchen has all mod cons and functioning correctly.
Unfortunately, I was shocked on arrival this time for our 2‑week late October visit to find the ground-floor bathroom in a terrible state.
The window was badly worn/damaged and couldn't be closed. This presented obvious privacy, security and temperature control risks ...
Comfortable, well-furnished cottage in a fabulous location.
Comfy beds, fantastic hot powerful shower, thermostatically controlled central heating works brilliantly, kitchen has all mod cons and functioning correctly.
Unfortunately, I was shocked on arrival this time for our 2‑week late October visit to find the ground-floor bathroom in a terrible state.
The window was badly worn/damaged and couldn't be closed. This presented obvious privacy, security and temperature control risks.
Furthermore, there were severe damp problems resulting in paint peeling off the ceiling.
As a consequence, the majority of the first week was spent communicating with Sykes and the local property management team to get this fixed.
To their credit, everyone was prompt in their replies, and by the middle weekend a friendly repairman, following multiple visits (during which we couldn't use the bathroom), managed to fix the problem, and full functionality was restored for the second week.
On return, after filing an official complaint, Sykes apologised and agreed to a substantial refund. With this generally very good customer service in mind, I wouldn't be inhibited in booking with Sykes again; nevertheless, it was disgraceful to have to deal with this issue during our stay instead of being able to completely relax and enjoy our holiday.