“CLEAN, QUALITY BED LINEN AND TOWELS.”
CROCKERY NEEDED TO BE CHECKED AS SOME IN CUPBOARDS HAD DRIED FOOD ON! NO SCISSORS OR SIEVE. ALL INTERAL DOORS COULD NOT BE KEPT SHUT WHEN WINDOWS OPEN AS CATCHES NOT WORKING, INCLUDING DOWNSTAIRS TOILET. WOULD HAVE LIKED TO HAVE KNOWN BEFORE THAT DOGS ARE NOT ALLOWED TO BE LEFT ON THEIR OWN, EVEN WELL BEHAVED ONES. PLUS POLICY THAT BBQ'S ARE NOT ALLOWED, AS WE BOUGHT ONE WITH US TO USE. ON PLUS SIDE, ALL ROOMS MORE SPACIOUS THAN PICTURES SHOW. WE STAYED IN NUMBER 4 AS NUMBER 3 FOR SALE. OVERALL ALL GOOD AND MOSTLY VERY CLEAN. LOCAL SHOP VERY REASONABLE PRICES. CLUBHOUSE GOOD SELECTION OF DRINKS AND STAFF VERY WELCOMING. WITH A LITTLE ATTENTION TO DEALS, I WOULD SAY EXCEEDED EXPECTATIONS.
Thank you for taking the time to leave us a review and for your comments and please let us apologise that there were some issues during your stay, I will try to address your points.
Firstly, thank you for bringing to our attention the items which were missing, as you can imagine, at times we are at the liberty of guests informing us when inventory is missing or indeed no longer working. We have spare stock of most small items (cutlery, crockery etc.) and our team would have been happy to replace any missing items.
Regarding the window catches and downstairs toilet, could we please check whether you reported this to anyone onsite during your stay? We have a maintenance team who, all things being equal, are around daily to help and fix issues such as the one's you have mentioned.
We apologise that some of the crockery was not fully clean, we do spot check items but unfortunately do not always have enough time to check every item in each villa and also enable guests to check-in at a reasonable time. We therefore have to trust that where departing guests have put away their washing up and spot checks show it is clean, that all items are clean.
With specific regard to BBQ's, notwithstanding the obvious health and safety concerns, it is something we know is difficult for some guests but it is a policy that we have to implement. This is because our experience has shown that a small minority of guests put BBQ's on top of wooden furniture causing burns and broken furniture, on one occasion, a lit BBQ was even brought inside the property which as a result needed a redecoration due to smell and stains. We know that this policy is not ideal, but unfortunately we have a duty of care to the private owners of each villa and in this instance, there is a genuine H&S concern regarding open flames.
We understand that many pets get left on their own at home and cause no problems, however in these instances, owners are leaving their own pets in their own homes. As mentioned, we act on behalf of the private villa owners and as we do not know one pet's behaviour from another (nor indeed guest) we therefore do not allow any pets to be left alone in the villas - we all know how much potential a pet left alone has to damage property in a short space of time.
We are pleased that you found the site facilities to your liking and hope that you consider returning to Bay Retreat, or indeed any of our other properties in the future.
Property Owner
