“Property details need to clearly state there are the equivalent of 3 flights of stairs up to apartment.”
Making it unsuitable for some.
I expected there to be space around the twin beds requested there was not. We had to split them.
The idyllic balcony is a firing range for seagulls, on arrival Windows and furniture splattered, and together with 3 very sad looking planters not very inviting.
No point of a washing machine without adequate drying facility.
The owners have retained out dated and unnecessary Covid precautions. We were asked to strip beds, wipe down surfaces and take a heavy bag full ...
Making it unsuitable for some.
I expected there to be space around the twin beds requested there was not. We had to split them.
The idyllic balcony is a firing range for seagulls, on arrival Windows and furniture splattered, and together with 3 very sad looking planters not very inviting.
No point of a washing machine without adequate drying facility.
The owners have retained out dated and unnecessary Covid precautions. We were asked to strip beds, wipe down surfaces and take a heavy bag full of linen down three flights of stairs together with rubbish bags. Makes it easier for cleaners I suppose but not what we've experienced in other properties.
To sum up high spec apartment that doesn't lend itself easily as a holiday rental. and overall experience disappointing.
Margaret, thank you for your feedback, we're always keen to find out how we can improve our holiday let for the benefit of future guests. We're truly sorry to hear that you had such a poor experience at The View and have already taken steps to ensure that twin bed separation is not an issue with future stays.
As for the stairs, bullet point one (All second floor (no lift)) is our way of conveying that it may not be suitable for some but we will give some thought as to how to make this more prominent.
Seagulls are a seasonal problem for all coastal properties (although it does vary from year to year), and can sometimes affect one such as ours which is perched above the beach. We do specifically ask our balcony cleaner to wash the windows and the furniture but what happens during the week's stay is beyond our control. We will be making cleaning materials available to future guests in case it becomes a real problem for them, as it did for you during your stay.
Concerning Covid, there is currently a high incidence in Cornwall and in order to protect future guests and also our housekeeper we feel our current level of precautions is appropriate. We apologise if this was inconvenient.
Thank you again for your feedback.
Property Owner
