“Reception feedback
Reception on site - not pleasant and not willing to help.”
I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke.
Phones were down with no information to customers at all.
It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues.
The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take.
Nobody on arrival. Unable to find property we booked.
Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking.
Left and avoided the place.
Property - owner feedfback
Property itself great fit for our family. Very well equipped home.
The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour).
Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property.
Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity.
Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming).
It was amazing stay!
Id recommend 100%.And owner first class as I said - very supportive!
Dont bother with reception and pub - you dont need them to have a lovely holiday !!
Thank you for taking the time to complete the feed back. We were sorry to hear that reception on site were not willing to help. We normally get excellent reports regarding reception and hope this is a one off incident. We were glad to her our handy man Tom was able to help so quickly in sourcing your a new set of pans.
Property Owner
