Dartmoor Valley Lodge

Rating
Sleeps 8
Bedrooms 4
Bathrooms 2
Pets Yes
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Features

Hot tub
Swimming pool
Off road parking
Ground floor accommodation
Ground floor bedroom
Garden / Patio
Pub/shop < 1 mile
Washing machine
Dishwasher
Games Room
Broadband / WiFi

Reviews

4 Customer Review(s)

Mrs Bourne
October 2020

“Shower needs updating, pipes are noisy at night.”

Some jets don’t work in hot tub. Bathrooms are very small,struggled to put toiletries in there. It was clean and fairly spacious. We were also inconvenienced as we didn’t have a dining table due to previous holiday people breaking it. WiFi isn’t very strong upstairs.

Some jets don’t work in hot tub. Bathrooms are very small,struggled to put toiletries in there. It was clean and fairly spacious. We were also inconvenienced as we didn’t have a dining table due to previous holiday people breaking it. WiFi isn’t very strong upstairs.

- Mrs Bourne, October 2020

Thanks for your feedback and we are pleased you found it clean and spacious. We are always happy to receive comments where we can improve something but we were not aware of any issue regarding the shower, hot tub jet or pipes at the time- we have not received any comments via feedback re the issues you mentioned since this, but we will of course investigate and do all we can to remedy where necessary. We do have a hot tub maintenance resource and we would have been more than happy to have this looked at during your stay. Sykes has a dedicated helpline for guests at the property and we also give out our contact details pre arrival and in the welcome folder at the property - we're sorry we weren't given the opportunity to help you at the time. Apologies regarding the dining table due to some recent damage, we ordered another table immediately but due to the current covid situation the delivery was longer than we hoped for – I can confirm that the new dining table is now in place. Wifi can be occasionally intermittent due to atmospheric pressure as the site is in the countryside, however we hope that the rural surroundings, tranquility and location make up for that. Owner relations
Mr Antonov September 2020

“All was clean and good,everything was in working order like a hot tube,ketal and the rest.”

Generally we enjoyed everything apart of that games area was closed by some reason. 9nly that disappointed us.

- Mr Antonov, September 2020

We're so glad you enoyed your time and that you found everything clean and comfortable. We're sorry that the games weren't available at the time which may have been due to the covid situation. We're glad it didn't spoil your stay and we have contact numbers pre arrival and at the property if guests need information on any facilities. Sykes can also be contacted with any queries via a dedicated guest helpline and are always happy to help. Owner relations
Ms Lloyd September 2020

“There were a number of things we felt did not meet our expectation of the lodge, although the lodge had been cleaned before our arrival it seemed like it was rushed, there was a very strong smell of curry presumably from the previous guests, an over powering smell of dog/ dog hair from the vacuum cleaner, dishwasher had not been emptied.”

The cooker hood filters were filthy, the bin lid was broken and wouldn't stay closed. The microwave was rusted, the Bbq was so rusted that there was a whole in the bottom which meant you couldn't put coal in it. There was debris in the hot tub. Cupboards had loads of random stuff in it but very little in the way that was actually useful. No laundry bag or basket to put washing in, no area for drying clothes. Doors difficult to open and shut. Dishwasher salt and rinse aid not provided. The pub and food on the park itself was good and service was generally very good. The kids enjoyed the swimming pool and park.

- Ms Lloyd, September 2020

We are glad you enjoyed the food and service at the Manor House which is locally run and they are passionate about their products and service. The dishwasher was left after a completed cycle but not emptied, so that you could be reassured on your arrival that all crockery had been cleaned thoroughly before your arrival. We do provide dishwasher tablets for using in the dishwasher and this means rinseaid/salt are not required, as for most modern dishwashers. The microwave may have recently rusted due to extra cleaning during the covid situation and will of course be replaced as necessary. We’re so sorry that the property had any odour from previous guests cooking or pets and we will certainly be asking our housekeeper to ensure that the property windows/doors are left open through the changeover cleaning process so that any cooking residue dissipates as much as possible. The carpets will also of course be checked. The BBq has also been replaced. The hot tubs are checked pre arrival and unfortunately occasionally when the hot tub is being used and the lid off, the occasional stray leaf may enter. We do also have a dedicated hot tub maintenance person who would have attended if we or Sykes had been made aware. There should be a clothes drying rack in the understairs cupboard, this will be checked as soon as possible and replaced if it is no longer there. Bin bags are provided for laundry at the property at the end of the stay for bedding and there is a chargeable laundry facility on site for guest use during their stay if needed. We do give our housekeeper contact number on pre arrival info and also both owner contact numbers are included in the welcome pack at the property so that any issues can be resolved for a customer as soon as possible. Sykes also had a dedicated helpline for customers at properties, during your stay. If we or they had been aware of any concerns, we would of course have helped straightaway and we’re sorry that we weren’t given the chance to do so. We’re pleased that the kids enjoyed the leisure facilities and that they had a great time. Owner relations
Miss Aubrey August 2020

“We had a great time here, the lodge was big enough for 6 adults, 1 child and 2 infants and was clean and well stocked.”

The owners are accommodating and very helpful, the only issue for us was the lodge seemed to have a problem with damp. We stayed on a particularly wet week in August, but even our clothes that were hanging in the downstairs bedroom wardrobe were too damp to wear. We made the most of our time and had a brilliant family holiday exploring Devon and Cornwall.

- Miss Aubrey, August 2020

We're glad you found it clean, spacious and welll stocked and we're thrilled tht you had a great time. Thank you for your feedback. We're sorry if you had an issue while there, we do give out our housekeeper contact details pre arrival and leave our phone number at the property if guests have any concerns. Sykes also have a helpline to assist guests staying at the property. We were not aware of any issue with damp during August and as you say was possibly due to the particularly wet weather, as we have not had any feedback about this from subsequent guests – we will certainly monitor it though! Owner relations
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The property

Summary

Four bedrooms: 1 x double, 1 x ground floor double, 1 x twin, 1 x ground floor twin
Bathroom with corner bath, basin and WC
Ground floor shower room with shower, basin and WC
Open plan living area with kitchen, dining area and sitting area.
Electric central heating
Electric oven and hob, microwave, fridge/freezer, washing machine, dishwasher, TV with Freeview, WiFi, DVD, Wii, selection of books, games and DVDs
Fuel and power inc. in rent
Bed linen and towels inc. in rent
Off road parking for 2 cars
Patio with hot tub, furniture and BBQ
Shared use of on-site leisure club at Honicombe Park (closed 25th December and 1st January only), including indoor heated pool, outdoor heated pool (May Sep inclusive), sauna, mini gym, children's play area, outdoor chess and tennis courts
One well-behaved pet welcome
Sorry, no smoking
Shop and pub 1 mile
Note: Pool opening hours are 9am - 8pm Monday - Saturday and 9am - 5pm on Sundays
Winter pool opening hours are Tuesday - Saturday 9am - 8pm and 9am - 5pm on Sunday and Mondays
Note: Dogs to be kept on a lead outdoors. Note This property has a £200 Good Housekeeping Bond

Note: This property has a Good Housekeeping bond of £200.

About the location

GUNNISLAKE

Tavistock 5 miles; Plymouth 18 miles.

The small rural village of Gunnislake lies on the steeply wooded banks of the River Tamar. It has village pubs and a small selection of shops. Notably, the village sits at one end of the scenic Tamar Valley Railway - with regular services along the river bank to Plymouth. The area is perfect for exploring Dartmoor, the south and north coast beaches and the attractions of Cornwall’s far west. Close to hand, the Dartmoor town of Tavistock with its pannier market, pubs and restaurants is a must, as well as the popular fishing village of Calstock, renowned for its crafts and festivals, while the Donkey Sanctuary and Cotehele House and Gardens (NT) are just 10 minutes away. Enjoy a round of golf at St Mellion (8 miles), explore the restored Victorian mining village at Morwellham Quay (4 miles), search for otters and deer along the Tamar Valley footpath, visit the National Trust owned Lydford Gorge, or take a trip to the beach and picturesque harbour at Looe (25 miles) - there’s something for everyone. For something really different, why not ride the scenic Tamar Valley Railway into Plymouth and spend the day in the fabulous Marine Aquarium or strolling the historic Plymouth Hoe?

Please note: Leisure facilities are closed Christmas Day, Boxing Day & New Year's Day. Reception & shop will be closed for the same.
The bar will be open for Christmas Day lunch at 12pm - 3pm (only if pre-booked) - closed from 3pm until 27th and closed New Year's Day.

Note This property has a £200 Good Housekeeping Bond

This property offers the following short breaks:

Winter
Off-season
Last minute
Christmas

Dartmoor Valley Lodge

Honicombe Manor near Gunnislake, Cornwall (Ref. 933451)

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Features

Reviews

“Shower needs updating, pipes are noisy at night.”

“All was clean and good,everything was in working order like a hot tube,ketal and the rest.”

“We had a great time here, the lodge was big enough for 6 adults, 1 child and 2 infants and was clean and well stocked.”

The property

Summary

About the location

GUNNISLAKE