Eden Valley Lodge

Rating
Sleeps 8
Bedrooms 4
Bathrooms 2
Pets Yes
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Features

Hot tub
Swimming pool
Off road parking
Ground floor accommodation
Ground floor bedroom
Washing machine
Dishwasher
Broadband / WiFi

Reviews

12 Customer Review(s)

Mrs Tobolka
June 2021

“Reception feedback Reception on site - not pleasant and not willing to help.”

I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. ...

I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!

- Mrs Tobolka, June 2021

Thank you for taking the time to complete the feed back. We were sorry to hear that reception on site were not willing to help. We normally get excellent reports regarding reception and hope this is a one off incident. We were glad to her our handy man Tom was able to help so quickly in sourcing your a new set of pans. Owner relations
Dr Clark October 2020

“The accommodation was very comfortable and spacious and felt very clean.”

The hot tub was lovely and the pool and gym were excellent additions to our holiday experience.

- Dr Clark, October 2020
Lucy Hughes September 2020

“Eden Valley Lodge was perfect for us, much bigger than expected, every home comfort and very clean.”

Perfect location for travelling / exploring Devon and Cornwall. Pub on site was great for us for a cheeky drink and food is lovely! We needed some help with the hottub and Kevin was over in no time at all and couldn’t do enough to ensure our stay wasn’t affected. Would definitely return and recommend

- Lucy Hughes, September 2020
Mrs Purvis August 2020

“This lodge was ideal for our family holiday”

- Mrs Purvis, August 2020
Mrs Lewis-normand October 2019

“The house was one of the most well-stocked houses I have stayed in and overall we had a fantastic stay.”

Wine and milk were left for our arrival and the hot tub was ready. There was a slight issue with the smell of damp in the downstairs bedrooms but nothing could be seen. It would also have been useful if the instructions re the shower cutting off the heating could have been more prominent. Despite these small issues, we had a really great time and i would certainly think of booking through Sykes again. When booking the house staff were very helpful in answering questions and i couldn't fault the customer service before and after booking. The email reminders and easy access to my account were great.

- Mrs Lewis-normand, October 2019
Miss Shipley September 2019

“Very happy with the accommodation and the quick response when we had questions.”

Loved the hot tub and a good central location for exploring.

- Miss Shipley, September 2019
Mr Jones August 2019

“Seems silly in the summer season the outdoor pool closes 5pm dead on, no flexibility considering the outdoor temperature Shop also closed 5pm.”

. Bar opened midweek 5pm..as a holiday complex with residents, surely open all day.

- Mr Jones, August 2019
Mr Ndiweni July 2019

“We had a lovely holiday.”

The accommodation had everything l can imagine to make it feel more than a home. The environment was perfect and peaceful. I will definitely be booking future holidays through Sykes Cottages.

- Mr Ndiweni, July 2019
Mrs Lancaster April 2019

“Info booklet could be updated.”

My Dad was taken ill one evening and I spent 10 minutes going around in circles trying to get through to an out of ours GP. The last number in the book that I called told me to phone 111 which was what I should have done in the first instance. The bar at the Manor was lovely and we were made very welcome on all occasions.

- Mrs Lancaster, April 2019
Mrs Dineley September 2018

“The property is located in the reach of most attractions that are in the in the pack on arrival.”

The house is equipped with everything that you need. Most stores are within driving distance. The owners of the house were quick to resolve issues that we met. Would definitely stay here again.

- Mrs Dineley, September 2018
Dr Gowan-Gopal July 2018

“Cobwebs everywhere, Cottage was for 8 people.”

We were a group of 6-wasn’t enough mugs for all of us. Enough of other dishes and cutlery. One very small shower. Do have a bath but not allowed to use the shower attached to it as water may leak. Tiny pool in complex

- Dr Gowan-Gopal, July 2018
Mr Crutchley July 2018

“I have complained twice now with no real recourse or solution.”

I complained about the cleanliness of the lodge we stayed in on both occasions and also the poor maintenance of the lodge. In all fairness the app and website of Sykes was very easy to use but that is just about all I can say that is positive. The park was advertised as having entertainment but there was only 2 activities on the whole week we stayed. We complained to the housekeeper and maintenance who appeared to be the same person about cleanliness and a broken tap, neither were very well resolved. Overall it just put a dampener on what would have been a lovely week. It is a shame but this privately owned lodge has probably put us off using Sykes again..

- Mr Crutchley, July 2018
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The property

Summary

Four bedrooms: 1 x double, 1 x ground floor double, 1 x twin, 1 x ground floor twin
Bathroom with corner bath, hand-held shower, basin and WC
Ground floor shower room with shower, basin and WC
Open plan living area with kitchen, dining area and sitting area leading to private hot tub on south-facing deck.
Electric central heating
Electric oven and hob, microwave, fridge/freezer, washing machine, dishwasher, TV with Freeview, WiFi, DVD, Nintendo Wii, selection of books, games and DVDs
Fuel and power inc. in rent
Bed linen and towels inc. in rent
High chair and cot included
Roadside parking for 2 cars
Decked area with hot tub and furniture
WiFi available on-site in leisure areas
Shared use of on-site leisure club at Honicombe Park (closed 25th December and 1st January only), including indoor heated pool, outdoor heated pool (May Sep inclusive), sauna, mini gym, children's play area and outdoor chess
One well-behaved dog welcome
Sorry, no smoking
Bar/restaurant on-site
Shop and pub 1.5 miles
Note: A laundry service can be arranged through the main reception at additional cost
Note: On-site leisure facilities available to guests (closed 25th December and 1st January only)
Note: Pool opening hours are 9am - 8pm Monday - Saturday and 9am - 5pm on Sundays
Winter pool opening hours are Tuesday - Saturday 9am - 8pm and 9am - 5pm on Sunday and Mondays
Note: Dogs to be kept on a lead outdoors. Note This property has a £200 Good Housekeeping Bond

Note: This property has a Good Housekeeping bond of £200.

About the location

GUNNISLAKE

Tavistock 5 miles; Plymouth 18 miles.

The small rural village of Gunnislake lies on the steeply wooded banks of the River Tamar. It has village pubs and a small selection of shops. Notably, the village sits at one end of the scenic Tamar Valley Railway - with regular services along the river bank to Plymouth. The area is perfect for exploring Dartmoor, the south and north coast beaches and the attractions of Cornwall’s far west. Close to hand, the Dartmoor town of Tavistock with its pannier market, pubs and restaurants is a must, as well as the popular fishing village of Calstock, renowned for its crafts and festivals, while the Donkey Sanctuary and Cotehele House and Gardens (NT) are just 10 minutes away. Enjoy a round of golf at St Mellion (8 miles), explore the restored Victorian mining village at Morwellham Quay (4 miles), search for otters and deer along the Tamar Valley footpath, visit the National Trust owned Lydford Gorge, or take a trip to the beach and picturesque harbour at Looe (25 miles) - there’s something for everyone. For something really different, why not ride the scenic Tamar Valley Railway into Plymouth and spend the day in the fabulous Marine Aquarium or strolling the historic Plymouth Hoe?

Please note: Leisure facilities are closed Christmas Day, Boxing Day & New Year's Day. Reception & shop will be closed for the same.
The bar will be open for Christmas Day lunch at 12pm - 3pm (only if pre-booked) - closed from 3pm until 27th and closed New Year's Day.

Note This property has a £200 Good Housekeeping Bond

As with some properties located in a rural setting the internet signal and wifi in the lodge is weak and can only manage a limited number of devices at any one time.

This property offers the following short breaks:

Winter
Off-season
Last minute
Christmas

Eden Valley Lodge

Honicombe Manor near Gunnislake, Cornwall (Ref. 933448)

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Features

Reviews

“Reception feedback Reception on site - not pleasant and not willing to help.”

“The accommodation was very comfortable and spacious and felt very clean.”