“No wi fi, consequently tv wouldn't work properly.”
Noticed previous guests have made same comment.
Thought we were getting a linen change midway through our holidays, which we took to mean housekeepers would come in and make beds......that's the service we have had in every rental property we've stayed at over 45 years. Instead we just had a bag of bedding, towels etc dumped in the porch. So we were expected to make beds ourselves. Plus, dirty linen wasn't collected. When I queried this with the office, I was told that cleaners were not allowed to enter the property?! As it was a security issue. Do you employ untrustworthy staff then, because we've never heard of that excuse
before. Anyway that was proved to be untrue, as the following day the cleaners did enter the property to collect the bag of linen. Moreover, we had not been notified that they were doing this so so much for a 'security issue'. If this is the second rate service your guests can expect, I think it needs to be made clear in the booking conditions.
- Caroline, September 2025
Dear Caroline, thank you for your valued feedback.
We worked with BT to resolve the WiFi issue, the cause was traced to a power surge during a storm that blew the router power supply, which is a very unusual event. We are glad to assure guests the WiFi is available and working.
We are reviewing your feedback with the local housekeeping team to address your concerns.
Property Owner