“I generally avoid leaving negative reviews, but this stay unfortunately pushed me to do so.”
The cleanliness of the property was far below what we expected. There were pet hairs everywhere — on the floors, furniture, and even on the beds. It was very clear that the linens hadn’t been changed after a previous guest stayed there with pets. This was especially disappointing given that many reviews describe the place as spotless, but our experience was completely different.
We also had an issue with the heating. On our first night, the heating was turned off and we ended up sleeping ...
The cleanliness of the property was far below what we expected. There were pet hairs everywhere — on the floors, furniture, and even on the beds. It was very clear that the linens hadn’t been changed after a previous guest stayed there with pets. This was especially disappointing given that many reviews describe the place as spotless, but our experience was completely different.
We also had an issue with the heating. On our first night, the heating was turned off and we ended up sleeping in what felt like a cold chamber. When we asked the owner not to turn the heating off during the night, he reacted by calling us temperamental and seemed quite annoyed. Because of that interaction, we didn’t feel comfortable mentioning the cleanliness issues to him directly, even though he stayed nearby.
It’s a shame, because the property itself is a lovely little place in a great location. With improved cleaning standards and a more considerate approach to guest comfort, it could be a much more enjoyable stay
So sorry to hear you did not enjoy your stay it`s a shame you did not mention to me about the cleanliness of the house. As I have a cleaner come in to help me with the cleaning, we pride our selves to keeping it clean & tidy. As for the linens I do all the washing of all bedding myself & then it`s pressed, I take pride in that it`s fresh & clean.
As for the heating I turn off the heating when the house is not booked as it`s oil heated. I forgot to turn it back on and I apologised to you and put it right for you & your family.
I am very surprised you have given me such a bad review I would of asked for clean bedding as i would not sleep in dirty linen.
Property Owner