“There were a couple of small things that would have made our stay better, hand towel in the kitchen, waste bins in the bedrooms as well as in the bathroom.”
Our friends did find a dirty sock under one of the cupboards in the bedroom. Also we have never been asked to strip the beds and put the towels in a laundry bag at other holiday stays, so were surprised by this request. We stayed with friends and we were both confused by the owners directions, so perhaps a small map might help.
Thank you for your review. We welcome all feedback as we are constantly striving to give our visitors the best possible stay that they can have, and, over the years, people have mentioned lots of things that we would never have thought of. It is obviously upsetting when a group have not enjoyed their stay as much as they could have.
We would like to address some of your points:
We are utterly devastated that you found a sock under the bedside table and apologise for this.
When we were able to re-open in July 2020, we have to completely change our cleaning regime, we took lots of advice and one of the things that we were advised to do was to ask our guests to put their used, towels, bath mats and bedding into a laundry bag. We are sorry that you did not like being asked and will look at the wording on the label on the box of chocolates that we put with the laundry bags requesting this.
With regard to the directions, we will look at producing a map, thank you for the idea. We have also just started sending our guests the link to the what3words app for the property that they are staying in.
We are sorry that you didn’t tell us while you were here about the things that you felt were missing from the property, we could so easily have dropped down extra bins and told you where the kitchen towels were.
Thank you for the points that you have raised. Take care.
Property Owner
