“Basically we were very very disapointed with our stay at The Old School House,To be fair to Jaime she did get it ready a bit earlier for us.”
But,considering the current guidelines we all know that everything has to be absolutely super extra clean,sadly the cottage was not ! Firstly the toilet brush and holder in bathroom was absolutely disgusting ! it was caked in faeces and the holder was full of soiled water ! I was going to remove it and put it in a black bin bag in the garage,but to be honest I didn't want to handle it ,why was this not checked on and removed?surely with everything having to be sanitised it should be replaced weekly,plastic one in supermarkets are super cheap-basically disposable.Also,worktops in kichen had only had a basic wipe down and were greasy.Dishwasher had been used and everything we needed was clean,but there were no spare dishwasher tablets as we should have had according to instruction manual,i obviously went and bought some,the dishwasher wash out of salt and rinse aid ,surely that should have been noticed and items replaced as per hygiene rules?There wer dirty sticky childrens finger prints on inside of conservatory windows,shouldn't they have been cleaned?The placemats/coasters in dining room were old and tatty(down to base cardboard) and old food spilled and smeared on them,pretty unhygienic !When we were due to leave we got the hoover out and the filter was absolutely jammed up with dirt and debris and dog hair,why wasn't this emptied by house keeper?Thats all the cleanliness issues,if we hadn't travelled over 330 miles we probably would've gone home to be honest.The worst disapointment was actually the garden advertised as dog proof,it certainly was not ! at the bottom was an overgrown grassy bank with steps to top and straight out and over the other side on to 4 strands of barbed wire,which is obviously standard farm fencing along a livestock field we realise that ,but had the dogs gone straight over I dread to think what would have happened.So, the dogs had to spend whole week on leads outside-so unfair !The grass had been mown,but the gravel around patio area was overgrown with weeds and whole place looked unloved.Do you or the owners not regularly check on the property,Neglecting to look at details all around I think.We were actually down there house hunting and were going to use your £40 off voucher but to be honest I don't know if I would want to choose Sykes again if this is your standard,but we will be going back to Cornwall house hunting again soon,sadly never again at The Old School House ! I would be interested in your comments on our complaints please.
- Margaret, September 2020
Thank you for your feedback.
It is a shame we did not hear from you during your stay. As per our booking conditions, any customer with a complaint should contact us or the owner during their stay so that the owner is given the opportunity to address any issues.
The owner has advised that you insisted the cleaning team let you in the property early and not to worry about finishing off as 'you didn't mind a bit of dirt'. This property regularly receives very good feedback and cleanliness scores so the owners are surprised by your comments.
Please also note that none of our properties are ever advertised as 'dog proof' as this can never be guaranteed. Dogs are indeed welcome at this property but dogs should be supervised when outside. Many dog owners have stayed at this property and left lovely reviews.
We hope you enjoyed your stay otherwise.
Property Owner
