“The property was lovely, very well stocked with all the equipment you’d need for your stay.”
The site itself was beautifully maintained and the staff in reception were incredibly friendly. The position of the accommodation on the lake was perfect. There were a few things which let the holiday down. The bed in the main bedroom was incredibly creaky and the mattress was very thin, making sleep uncomfortable. There was a strong smell in the hallway of mould and the hot tub was left with the tap running by the hot tub guys while we were out meaning it overflowed and was too deep for our ...
The site itself was beautifully maintained and the staff in reception were incredibly friendly. The position of the accommodation on the lake was perfect. There were a few things which let the holiday down. The bed in the main bedroom was incredibly creaky and the mattress was very thin, making sleep uncomfortable. There was a strong smell in the hallway of mould and the hot tub was left with the tap running by the hot tub guys while we were out meaning it overflowed and was too deep for our children to use. It was still a lovely place to stay and I would recommend the property.
Dear Sam,
Thank you so much for taking the time to review your holiday with us. We are sorry to hear you experienced some issues during your stay, but glad to hear you found the site well maintained and the staff welcoming. We have passed on your feedback and hope to welcome you back soon.
Kind regards, Gemma - Guest Services, Charteroak.
Property Owner