“The initial impression on turning into the lead up to the property was very disappinting.”
The lane was full of seagull feathers and poo. The gate, windows and entrance to the property were dismal (dirty). The level of cleanliness inside the flat was not of the expected standard: dirty drawers, sand on seats, sticky surfaces.
The facilities and location were otherwise ok, I just think the level of cleanlines, especially initial approach/downstairs entrance certainly need improvement.
Thank you for taking the time to share your feedback. We are sorry to hear that your first impressions of the property were not as positive as we would have hoped. In relation to the lane leading to the property, unfortunately the cleanliness and upkeep of this area are outside of our control, as responsibility for maintaining the public roadway rests with the local council. We do, however, appreciate that this may have affected your initial impression on arrival. We were also disappointed to read your comments regarding the cleanliness of the property itself. The issues you have described are very much out of character, as the property regularly receives positive feedback from guests regarding its cleanliness and overall presentation. While this does not diminish your experience, it is certainly not the standard we aim to provide. Had these concerns been raised during your stay, we would have been more than happy to assist and arrange for any issues to be addressed promptly, giving us the opportunity to put things right and ensure you were able to enjoy the remainder of your holiday in comfort. We appreciate you bringing your concerns to our attention. Thank you again for your feedback.
Property Owner
