Valley Lodge 52

Dear Madeleine, thank you so much for your feedback. So pleased you had a lovely week in the lodge despite the weather. We love to welcome you back any time.

Dear Lee, pleased to hear you had a good holiday in number 52. Our housekeeping service is always professional as you have experienced! Thank you for your feedback back

Thank you so much for your feedback from us the owners and our housekeeping team. We are pleased you had a good holiday and we would be very happy to welcome you back. Very best wishes.

I thought I had replied to this. Thank you so much for your positive feedback. So happy that a change of management of the lodge has paid off for us and that you enjoyed your stay. We live abroad and at last have found someone who gives the lodge the same love and care as we would. Thank you once again.

Dear Emma, So pleased to hear you had a lovley holiday. The lodge is well placed for visiting Devon and Cornwall. Its so good to relax in the hot tub after a busy day. Thank you for your feedback.

Dear Christopher, Thank you for your feedback. We are so pleased you had a good holiday. Also really pleased that you will be returning next year for two weeks. Thank you!

Dear Nick, Thank you for your feedback and we are very pleased that you enjoyed your holiday. Yes, the hot tub was a big investment a few years ago and things move on... the control panel was changed a couple of years ago and they are all generic - for all hot tubs.. We only have one set of jets, bigger hor tubs have two sets! So you only need to push jet one on our control panel and all the jets work. We are so pleased that you felt the lodge had a private feel to it. One of the reasons we love being there. At the bottom of the park and with a privacy screen and roses on the bottom deck, the hot tub area is relatively private. Very best wishes to you and your family.

Dear Julie, unfortunately you did not report any problems to either Sykes or myself at the time. I phoned Sykes at the end of your holiday when you messaged. If you had, we could have requested that staff knock before checking heating and hot tub on bottom deck. Regards David and Gabrielle

Thank you for your feedback. The hot tub does not have a leak, the drain cap was missing when you arrived and the maintenance team came and put a new one on, as soon as you let them know. They also explained about the water temperature and that it can't be set higher than 37 degrees ,because it is dangerous and would invalidate insurance cover. There is also nothing wrong with the jets.....The system was explained to you, by maintenance and also in a text from me. "Water Spraying Jets on hot tubs.' This button controls the flow of water through your jets. Some larger tubs may have extra jet buttons that control different jet sections . Our tub has one set of jets. As explained the controls are generic, for all hot tubs and has Jet 1 and Jet 2 on it. But only Jet 1 needs to be pushed to work all the jets inside. We stayed at the lodge with family a few weeks ago and the beds were fine. But I will ask the housekeeping service to check. I don't think the mattresses in the room closest to the second bathroom even has springs!

Thank you for your feedback We are so pleased you had a good holiday. Very best wishes, Gabrielle and David

Dear Linda, Thank you for your feedback and pleased that overall you enjoyed your stay in our lodge. We chose dishwasher over washing machine! If you ever come back again, please let us kow if you have any problems and we will inform our housekeeping company who would have been more than happy to help you. Very best wishes, Gabrielle and David

Thank you for your feedback. So pleased to hear you had such a good holiday!

Thank you for your feedback. So pleased to hear you had an enjoyable holiday. There is nowhere to fix a toilet roll holder that is is away from the shower and within easy reach. So, we picked one that sat on the floor, so it could be moved away from the shower area when showering. We have had the lodge for ten years and use it ourselves regularly and this is the first time anyone has mentioned privacy as the window is high up and frosted. We take your point though and are visiting the lodge next month and will fit a blind.

Thank you so much for your feedback. So pleased you had a good time and made good memories! It is very peaceful and the squirrels are amusing to watch. We try to think of everything that we would need/want for a self catering holiday and good to know you had everything you needed. Our lodge management team are great and always respond quickly and that is good feedback for us. We hope to welcome you back to Tymadd Lodge!

Thank you for your feedback. You did tell me about the bench in the hot tub area, it has been removed to be repainted. The rest of the furniture on the deck was new in April, plus the privacy blind and non slip carpet. The deck was newly painted in April also. The deck may look a bit different from the photos taken in the Spring when the small garden area was a bit bare! Pleased to hear you had a lovley week and had a good time. I agree Looe beach is a must.

Thank you for your feedback. The first point I'd like to make is that the property is not basic - it's 3 star, not 1 star and is advertised as such, through a company with experience and believe me, properties have to make the grade! The property is not tired...during the winter the propery had an expensive and extensive upgrade - decorated from top to bottom, new walk in shower room, upgraded shower in smaller bathroom, new bedroom furniture, new floor in kitchen, new sink and tap, plus new cooker, ceramic hob, fridge, freezer, microwave, kettle, toaster etc. Lots of new lighting, new dining chairs and small tables in living area, plus new soft furnishings. Mattress density is subjective and it's impossible to please everyone. I cannot emphasise enough to guests (and I do so in the email I send out giving directions etc), that any problems need to be reported at the beginning of the holiday. We cannot rectify these things if you do tell us! The broken tap you mentioned is not broken, the bolt underneath was just a bit loose. It would have taken the lodge manager minutes to fix it . The tap and the drawer are now fixed. The same goes or the change of batteries, they would have been changed if you had told us, or we could have arranged for the on-site shop to give you some and settled with them later....how can we possible know when the batteries have stopped working unless someoen tells us.

Hello, thank you for your review. We are very pleased that you had a good holiday and would love to welcome you back next year! We aim to please and do our best to make sure you have a wonderful holiday!

Thank you for your feedback, so pleased you had a lovely stay. We have now added the freezer to the property description. We very much look forward to welcoming you back.

Thank you for your review. We would be delighted to have you to stay at our lodge in the future. Our lodge manager is excellent, you just need to ask and he will do whatever he can to put things right.

Thank you for your feedback. We are very pleased to hear you had a great holiday overall and that you enjoyed the location for exploring Cornwall and Devon. Things are updated every year depending on wear and tear and changing trends etc. Nothing in the lodge is particularly old. We wish to apologise about the bed. The bed and mattress were bought together just before the first lockdown, but when the owner complainedmattress it was changed again. After your review, the owner went to a different supplier and bought a different kind of mattress and has been informed it is very comfortable. If you had told the owner or my lodge manager when you were there about this and the frying pan, a replacement could have been arranged as soon as possible. Frying pans are replaced regularly. This was your experience with the fan which was brought to you within the hour. There are various cleaning companies on site, they do different welcome packs and some don't do them at all. Most guests are delighted with the packs. The metal ornaments in the bathroom have been disposed of. Thank you for pointing this out.

Thank you for your feedback which we welcome. The whole site has had a recent wi-fi upgrade and the engineer needed to change the router at the property after this work was completed. I am sorry if this was a disruption to you, but we aimed to minimise inconvenience by carrying out this work when you were out. The photos of the interior are accurate in showing the interior of the property. The bed was replaced last year and we are sorry if the mattress was not to you preference. The pool is operating, whilst practising social distancing which is a challenge to ensure the safety of guests during the pandemic. The new individual changing booths have been installed to avoid groups mixing in the communal changing rooms. During these Covid times, extra time is needed to change over the property for incoming guests. The hot tub, being outside, is cleaned first before the cleaners are able to access the property internally. We are pleased to hear, however, you enjoyed your holiday and look forward to welcoming you back again.

Thank you for your feedback, we will give careful consideration to the points you have raised. We are glad you loved the lodge and the hot tub and look forward to seeing you again.

Thank you for taking the time to leave your feedback. We take this very seriously and apologise for the fact that our high cleaning standards fell short of expectations on this occasion. You were sent an email before your holiday asking that you report any problems immediately, as issues cannot be rectified after the event. Our housekeeper would have welcomed the opportunity to correct any cleaning issues if you had let us know at the time. Steps are being taken to ensure an extra check will take place before guests arrive. We hope that you enjoyed your holiday and stay in the lodge.

Thank you for your feedback, we are sorry that you experienced these issues prior to your stay. We're pleased to hear that you enjoyed your holiday at Valley Lodge 52 and hope we will be able to welcome you again in the future.