“First the positives:
The bed in this lodge is the best quality holiday bed I have ever slept in.”
So comfy and bed linin fresh and good quality fabrics.
kitchen spacious and everything you will need utensils wise
Cinema room as described and good to sit and watch films in.
Food at the restaurant was lovely and staff friendly.
Lovely area to be in and easy to get about to visit different places, coming back to a lovely setting.
Unfortunately a few negatives to this property:
The decked patio area and table and chairs were very dirty and the flooring and glass clearly hadn't been cleaned for a long time. The furniture is clearly old and weathered and needs replacing.
The sofa in the living room area is VERY squishy so if you have a bad back or have trouble getting out of a seated position this is not the sofa for you.
We too - as mentioned a number of times previously, did not get bath robes. I felt too there should have been a 2nd set of towels for the hot tub and sauna, but these were not supplied. In fairness to the team we didn't report this and I am sure if we did we would have been sent some, but that misses the point. Also the towels supplied were very thin and ripped, again in need of replacing due to age. Not luxury as advertised.
The design of the window in the hot tub area means you can not have the window open and be private, so it got very hot and unpleasant when using the hot tub, if we were to return we would book an outside hot tub in future.
We had assumed we would be able to watch DVDs - so just be aware that is not the case, and as mentioned again in other reviews the Living room TV /or/ remote is not functioning properly, so the TV is very very slow to change channels etc if it worked at all.
Thank you so much for leaving us your very detailed and helpful feedback Adrian, we really do appreciate all feedback as it helps to improve our services. I am very pleased to hear that you had a restful stay with us, we are very lucky that both of our resorts in Cornwall are so tranquil, which helps guests relax when staying with us. Our maintenance team work very hard in between guest stays to ensure that we try and keep on top of as much of the maintenance as we can, as well as carrying out their normal pre arrival checks. On this occasion I feel that this was not carried out properly for your arrival and I have passed on your maintenance comments to our Maintenance Manager so he can ensure that better detail is taken moving forward. It is very disappointing to read your comments regarding the hot tub and the fact a spider had been living there for ‘sometime’, our hot tub contractors check our hot tubs for us on a daily basis and it is very important that they are following this protocol. I have passed on the feedback to the supervisor so they can speak with their team to ensure this does not happen again. We took over the resorts at the end of last year and are currently working on refurbishing our lodges and upgrading the furniture and furnishings to provide a more luxury feel. One of the areas which we have been working on, are our robes. Unfortunately a lot of the robes had become very worn, some with holes, missing ties etc. We did place an order for some new waffle robes which were delivered to site prior to the summer holidays, however we were quickly aware that we had not ordered enough, more robes have since been delivered since your stay. We felt that it was better for a lodge to have no robes in the meantime than offering out the older ones which we had. I am very sorry that this was the case for your stay. Thank you so much for also providing me with your positives as well as it lovely to hear that the kitchen was well equipped for your visit and the bed was comfortable. The bedding/pillows etc has been one of our refurbishment areas which is now completed so it is great to hear the good feedback here. I really do hope that you will stay with us again so you can experience the areas which we are working so hard on.
Sally, Guest Services, Charteroak
Property Owner
