“Beautiful location, and the accommodation looked amazing.”
We were a bit disappointed with the cleanliness, a proper clean was desperately needed (dead spiders on the walls, build up of dirt in corners) it just felt a bit grubby. Outside area was nice but again needed attention. Only one of our showers was hot (an issue with no hot water at all was fixed but not totally) and we had a few issues with the hot tub temperature and couldn’t use it for a couple of days as was far too hot one day and too cold the next! All in all a lovely stay but a bit of time needs to be spent to really make this lovely place have the 5* factor it deserves.
I am happy to hear that you enjoyed your stay Lucy, but very disappointed that you found issues with the cleanliness of the lodge and the temperature of the water in the shower and hot tub. These problems should have been rectified before your stay, so I apologise most sincerely. I hope that they will not stop you from coming to stay with us again in the future.
Sally, Guest Services, Charteroak
Property Owner