“Dawn Catcher is a lovely modern penthouse, it has all the facilities you need to make your stay comfortable.”
The welcome pack was super the best one we have ever received . There's a few points that need addressing though ...
The welcome pack was super the best one we have ever received . There's a few points that need addressing though.
1. It states there are 3 flights of stairs but on arrival the penthouse was on the third floor but you had to climb 6 flights of stairs !
2. Instructions to the oven, hob top,dish washer and washing machine would be very helpful.There are very vague instructions within the welcome pack for the oven and extractor fan but a folder with more detailed instructions would be more helpful.
3. The balconies could do with some attention. they had not been cleaned and the furniture could have been cleaned too. The table on one of the balconies had seen better days and the top was loose and blew over in the wind.
4. It was a bit worrying that our only means of escape in case of a fire was down the main stairway ! A long way to get down if the fire was on the other floors below. should there not be a fire escape ?
Thank you very much for your feedback following your stay at Dawn Catcher. We’re thrilled you liked the Penthouse and are happy you enjoyed your stay. Thank you also for raising a few points, which we’d like to cover here. 1) The Penthouse is advertised as being on the 3rd floor. We’ve never actually mentioned in the description the number of flights of stairs, but for the benefit of future guests we can confirm there are 6 separate flights, two per floor due to the high ceilings within the building and as mentioned in the information there is no lift/elevator. 2) Thank you for the recommendation, instructions on how to use the appliances are available and we’ll look at collating these into a folder. 3) Thank you for highlighting the balcony furniture to us, we’re sorry it wasn’t clean and this will be addressed. 4) We take fire safety very seriously and do all we can to ensure guests safety,. It is our understanding that Bank House was internally reconstructed in 2002 in full compliance with all fire safety regulations. The Penthouse is on the 3rd floor of a building with 9 apartments. They are serviced by a wide, central stairway which is to be used as the fire escape. All apartments have fire doors in order to protect this central stairwell and the premises have central monitored fire/smoke detectors throughout. The Penthouse also includes additional independent smoke and carbon monoxide detectors, extinguishers and fire blanket. Moreover, the electrical fuse box was replaced just months ago with high standard circuit breakers to ensure guest safety.