“Very disappointing!”
This is not a studio, it is an annexe at best! We booked a weeks stay for 2 adults and our 2 dogs however, we returned after 4 nights. The property has an adjoining door to the rest of the house, which the owners like to use!! This we found to be a real invasion of our privacy. You can only have access to the WI-FI if you sign an agreement and share information regarding the devices you wish to use it on, if you do not sign then the owners turn it off! Regardless of the fact that Sykes advertise the property as providing WI-FI
There are lots of do’s and don’t s which again you have to sign a document to say that you agree to. One of which is to take all of your recycling with you when you leave.
The bathroom is in need of work, there’s lots of rust on the towel holder, the soap dispenser was dirty and rusty, the shower door was broken etc. etc.
We have contacted Sykes on two occasions to discuss the matter however, we have not had a response.
Response from Sykes Cottages: Thank you for taking the time to leave your comments, which are in stark contrast to previous feedback received about Mithian Cottage. The property is clearly described as a 'studio-style extension to the owners' own residence' in our listing. Your booking was for two adults only, however we understand that your two dogs did accompany you on the booking and you liaised with the owner directly in relation to payment for this. With regard to the adjoining door, the owners are extremely careful not to use this at all when guests are staying in the property as they wish to preserve guests' privacy at all times. This door was used once during your stay, with your express written permission, to add items making the property dog friendly and the owner knocked on that door a second time when you had not returned the Wi-Fi form more than 48 hours after being asked to do so following your arrival. The owner did not enter the property on that occasion. The Wi-Fi agreement is in place in case the authorities ask the owners to provide them with information regarding any incident traced back to their network. It is not a legal requirement, but guests have always been happy to sign this. As the owners were told by you that you had no need for the WiFi, it was turned off for around an hour and then turned back on again. Similarly with the check-out procedures, the owners find guests are agreeable and understand why these procedures are in place. With regard to the bathroom, this has recently been redecorated and we understand that the owner was not aware of any issues until after your departure. These issues will be rectified. You contacted our Customer Relations team on two occasions: following the first conversation we awaited photographs that you wished to share with us, but these were not received. The second conversation we understood was purely to log your complaint, no further actions were requested by yourself.
Property Owner