“Our stay has been great, however we have felt that there are some issues that cannot go unmentioned in the hope that it is constructive and allows forward progress.”
Some of the issues cannot be resolved but we feel that they are better to be mentioned. On arrival, in the dark, wet, cold and snow we found the drive to steep for us to see any appropriate parking space. We parked in a space( not the correct one) and attempted to find the keys: What can we say!! In a dark shed, leaning across a smelly bin we were supposed to read and correctly identify the numbers. We decided at this point NEVER TO RETURN. Our first impression was not good. Once inside our ...
Some of the issues cannot be resolved but we feel that they are better to be mentioned. On arrival, in the dark, wet, cold and snow we found the drive to steep for us to see any appropriate parking space. We parked in a space( not the correct one) and attempted to find the keys: What can we say!! In a dark shed, leaning across a smelly bin we were supposed to read and correctly identify the numbers. We decided at this point NEVER TO RETURN. Our first impression was not good. Once inside our apartment we were pleasantly surprised. We found everything clean and tidy and a big bin with a bag in it ready for our rubbish. Nothing anywhere informed us that there was differentiated recycling in place. This was found once we had filled our first bag. What a nightmare!!! Perhaps a laminated sheet attached to the wall above the bin would have helped to start in the correct manner. We found the cold water sink tap in the main bathroom to be not tightened so it just swivels . The shower in the master bedroom was extremely stiff to turn on. Finally on our last full day then scaffolding arrived at 8.30Am having woken us up to move our car. We were surprised as this had not been mentioned at any point throughout the booking process or our stay. Hope you find these comments constructive as they are meant to help. Yours Sue Vincent
Thank you for your constructive feedback.
We value any feedback that we are able to resolve.
We will attend to the issues that we can resolve.
Unfortunately there is not much we can do about the steep driveway but we will request for the key box to be moved to an easier spot.
We have now provided 3 small grey plastic closed handle boxes for recycling and will provide recycling labels and signage.
I’ve since spoken with the management team of the building, as we were not informed in advance of any erection of scaffolding for the painters. Our apologies for that.
I will pass on your compliments of a clean apartment to our property manager. Thank you. Kind regards
Property Owner