“As a tourist, I appreciate the clean and well-kept property, but the steep steps without handrails were unnerving to navigate.”
The hot tub experience was disappointing due to the slimy sides and lack of a built-in filter, resulting in bugs and grass floating around. Encountering one of the owners unexpectedly in the garden, especially without prior notice, felt intrusive, and the lack of concern or assistance when checking the communal postbox added to the discomfort of the situation. As he stood watching me without moving or speaking.
Overall, while the property itself was nice, these experiences detracted from the ...
The hot tub experience was disappointing due to the slimy sides and lack of a built-in filter, resulting in bugs and grass floating around. Encountering one of the owners unexpectedly in the garden, especially without prior notice, felt intrusive, and the lack of concern or assistance when checking the communal postbox added to the discomfort of the situation. As he stood watching me without moving or speaking.
Overall, while the property itself was nice, these experiences detracted from the overall enjoyment of the stay.
We appreciate your thoughtful feedback regarding your recent stay at our holiday let property. Your satisfaction and comfort are of utmost importance to us, and we have carefully noted your concerns for further improvement.
We understand that navigating steps may be difficult for some people, however there is a handrail on right side going down to the property. We would like to kindly remind future visitors to review the property description online, where we mention the layout and features of the premises to ensure a transparent booking experience.
As stated in our email correspondence before guests arrive and property description, the hot tub is log-fired, and we advise guests to shower before use to maintain water cleanliness. We provide a skimmer for removing leaves and debris to enhance your enjoyment of this unique feature.
Our owner's unexpected presence in the garden was to seek permission to conduct necessary mowing of the lawn tasks when you had gone out for the day to not disturb you ( we we were looking at the weather forecast). As a small family-run business, we strive to provide a personal touch while respecting your privacy. We regret any discomfort caused.
We acknowledge that perspectives vary, and we are saddened that these instances impacted your overall experience negatively. Please accept our sincere apologies for any inconvenience caused.
Thank you for sharing your concerns with us, and we remain committed to creating memorable experiences for all our guests.
Best wishes
Property Owner